Wendy's — Restaurant in Opelousas

Thanks Wendy's you will help me lose weight and my kids eat healthier. I am no longer eating fast food unless I see it has 4.9999 star reviews, clean and the food is prepared in front of me. Listen I give everyone grace. I have given Wendy's so many chances but enough is enough. The straw that broke the camels back was not the the rude workers that don't like to repeat themselves. Not the young lady hanging up on a coworker than laughing (this is things a customer should never see) Not even the guy wearing the xxl (3 times too big) visibly stained gloves to take orders on the cash register then immediately after taking the same gloves to cross contaminate in my kids food bag. I even bit my tongue when i had Mangers roll their eyes at me because they forgot something in my bag. The fat lady finnally sung after my kids ate their in the 3rd week in June 2022 and 10 minutes later both started throwing up. (Opelousas, LA) After they emptied their stomach they were fine. I called there and drove all the way back and got a refund after being looked at like I was crazy. I really didn't care for the 16 dollars I wanted assurance that this wasn't something others were complaining about. They could have said something other than ok sorry about that. This was a public health issue. It would not have bothered me so much if I didn't see how nasty the straw and condiments area, bathroom, counter, and workers were. I then called corporate and I got in touch with a district Manger in about 5 minutes after the conversation. I didn't receive a follow up but I promise you my family is never going to another...

NEVER USE THESE PEOPLE MOBILE APP. THIS IS THE SECOND TIME I HAVE USED AND THERE HAVE BEEN ISSUES EVERY TIME. TODAY I MADE AN ORDER, PAID IN THE APP OR SO I THOUGHT JUST TO GET THERE TO PICK UP MY FOOD AND BE TOLD I OWE MORE MONEY. THE APP SAID THE ORDER WAS PAID FOR IN FULL HOWEVER THE RESTAURANT SAID I OWE MORE. NO EXPLANATION OTHER THAN THEY DONT HAVE NOTHING TO DO WITH THE APP. COULDN'T CANCEL THE ORDER BECAUSE THE APP MAY NOT GIVE YOU BACK YOUR MONEY. THEN THE YOUNG LADY WAS TRYING TO HELP ME AND ANOTHER WORKER WAS YELLING AT HER OUT THE WINDOW. DEFINITELY GOT RIPPED OFF. NEVER USING APP AGAIN. Certainly thinking twice before eating there again.

UPDATE:

CALLED CORPORATE, THEY SAID THIS HAPPENED BEFORE. THEY OFFERED TO FIX IT BY GIVING ME A $10 CREDIT TO USE IN THE APP THAT WOULD BE GOOD FOR A MONTH. MENTIONED NOTHING ABOUT GIVING MY MONEY BACK UNTIL I MENTIONED IT. NO THANK YOU, I DO NOT WANT A CREDIT IN THE SAME APP THAT IM HAVING TROUBLE WITH ON A LIMITED TIME SCALE TO USE AT A RESTAURANT THAT RIPPED ME OFF. IN ORDER TO GET MY MONEY BACK, I HAVE TO WAIT FOR THE RESTAURANT TO SEE THE REPORT, CALL ME AND THAN I HAVE TO GO GET MY MONEY. AT THIS POINT, I DON'T CARE, HOWEVER WENDY'S WILL NOT GET A 3RD CHANCE TO SCREW ME OVER.

I have yet to receive a call or a refund which tells me that corporate is aware and in support of this restaurants unprofessional...

If I could of gave them no stars I would have! We waited in line that was moving beyond slow. I ordered a Dave's single and my hubby ordered the big bacon cheddar with the grilled chicken! She gave us our drinks and asked us to pull up. We did not, like we had alot of food but there was a line behind us. We sat there for 10 minutes as 3 cars left and another was pulled up. They finally walk out but bring food to the car that was parked it was a small bag so we didn't care. Then she goes back in and two people walk put each holding a bag and a drink and bring it to the car that was parked after us. Another 5 minutes and she comes out with our food. We'll my burger was right the top bun was completely split in half and smothered in ketchup and mayo. My husband s burger was wrong like a complete different burger he ordered. He goes back to the window cause the lobby is closed,she said yes sir we will be Right out. Another 6 minutes. She walks out and still gives him the wrong burger but it was what he ordered but not grilled he said eff it he was hungry. Horrible service they were just playing around in...