Milkshake Momma (Mama) Orange Beach — Restaurant in Orange Beach

We visited "Milkshake Momma" excited for a sugar rush, and for the most part, we got it! Four of our five ice creams were absolutely fantastic. The shop itself is adorable, decked out in a mermaid theme with what looked like truly luxurious, tempting creations. Unfortunately, our visit took an unexpected turn with my son's milkshake. It had a strangely "off" and unpleasant flavor – so much so that our whole family tasted it to confirm, and we're usually easy to please when it comes to sweets! Concerned, I approached the counter. The first staff member I spoke with was kind and even mentioned that someone else had reported the same issue with that particular shake earlier, indicating it might be a recurring problem. However, the situation quickly deteriorated when the manager on duty became involved. When I explained the issue, her response was a dismissive, "it's not like we make the ice cream here." She offered to remake it but immediately added, "it’s gonna be a long wait because there are lots of people in front of you." I was quite taken aback. I wasn't asking for anything free, just a resolution to a genuinely bad product, and her tone made me feel like an inconvenience and a complainer. It was so upsetting that I actually had to step outside to compose myself. About 15-20 minutes later, after my son had already eaten my milkshake (as he was hungry and the other was inedible), the manager reappeared. She asked, "so do you still want that replacement shake?" Given the delay and the circumstances, I politely asked if a refund was possible instead, especially since the shake was untouched. She flatly stated she couldn't issue one, advising me to return on Monday to speak with the owner for a potential coupon or refund. Knowing we were leaving for Michigan the next day, I simply said, "never mind, it's fine." My mom, seeing my distress, intervened and spoke with the manager, who then offered a slice of cheesecake. We accepted the cheesecake and left, but the interaction left a bitter taste far worse than the shake. While the shop's concept and most of its treats are wonderful, the lack of empathy and poor customer service in handling a legitimate product complaint was deeply disappointing. It's a shame, as the initial impression of Milkshake Mommas was...

Milkshake Mama's has tons of variety for whatever you may want, especially when it comes to their ice-cream menu. They have basic milkshakes and sundaes all the way up to some extremely impressive ice-cream concoctions. If you can't find a flavor or style you like it may not exist.

Their food is pretty much the same way. For instance I had the Jacked Up Burger which was a double burger with a grilled cheese stuffed in the middle.

Prices are pretty much what you would expect, I spent about $20 for just myself and that was only because I sprung for the more expensive burger option.

All in all I will be coming back, especially in the summertime to really enjoy that...

Stopped in for a milkshake after seeing the place while driving by. Was immediately greeted and welcomed in. The gentleman working the front came over and explained the menu and the various milkshake options they offer and provided some suggestions. We got a 20oz milkshake to share and it was excellent! When we got our milkshake we were blown away, it looked amazing. We even took a picture of it, lol! The best part was that it tasted even better than it looked, what a deal!

The entire staff was very friendly and the place is really nice inside and comfortable, looking forward to going back and...