The Undertow — Restaurant in Orange Beach

A Terrible Experience at The Undertow: Never Again!

My recent encounters at The Undertow have been nothing short of horrendous, and I can confidently say that I will never set foot in that establishment again. As someone who frequently enjoys the nightlife in the area, I have always been a generous tipper, often leaving 100% of my bill as a token of appreciation. However, the treatment I received on my last visits left me utterly dismayed.

A few weeks ago, while I was enjoying myself at the bar, I was confronted by the bartender, Claire (if that is indeed her real name). She accused me of walking out on my tab during a previous visit, despite my vivid recollection of tipping her $50 on a $38 bill just two days prior. She even went as far as claiming that I was the only person with the last name Inlow in the area. To avoid any further embarrassment, I reluctantly paid my bill again, tipping her $50 once more.

To my astonishment, last night, around 1 am, when I ordered my first drink and handed Claire my card, I was met with a barrage of accusations. She yelled at me, insinuating that I was attempting to evade payment once again. I was shocked and mortified by her behavior. In an attempt to diffuse the situation, I apologized and offered to unlock my card, as it is always locked due to being a victim of identity theft. However, they never ran my card until I left, except for last night.

In all my 45 years on this earth, I have never experienced such humiliation. To be treated with such disrespect on not just one occasion, but twice, is absolutely unacceptable. I strongly urge others to think twice before considering patronizing...

visiting here from louisiana and walking in i was EXTREMELY uncomfortable, obviously im not from here so i don’t really know of bars and different places that are “diverse” but this place wasn’t it at all, the door guy checking ID’s was a complete JERK and oddly stared at me then my ID back and forth for almost a full minute and gave me the ugliest look as if my boyfriend and i weren’t supposed to be there . I originally wanted to leave but my boyfriend was so tired and this place was the only “late night” food place open at the time so we stayed. I have to admit i was really skeptical at first and really wanted to leave but the bartender Joe was so nice to me and continuously made sure we were okay which is probably the only reason we stayed to wait for food. Shoutout to Joe for being so sweet!!! His hospitality definitely made a difference in my experience here...

Went for the all you can eat "Reds w/ sweet corn and new potatoes on Saturdays and Sundays. The shrimp were excellent and the sweet corn was the best I'd had since summer back home for sure. Corn cooked and on the buffet in the shuck was different but kept the corn warm and tasty. Nice little bar, great bartender. If you like peel and eat shrimp the reds I think are the best I've had and have enjoyed them at several restaurants while in the Orange Beach/ Gulf Shores area. This at 10.99$ all you can eat is by far the best deal around on Reds. They have other appetizers and meal options as well. Great dive bar,...