This is not my 1st time coming to this location, I’ve never had an issue until yesterday. I made an order to get my kids an ice cream Sunday, and ordered myself a kids Sunday with strawberries and pecans. I turned around to return the kids Sunday for a refund due to paying so much for something not worth it, it was one tablespoon of ice cream not even filling the container halfway that it came in, they charged $0.79 for literally 4 pecans, and $0.69 for strawberries. Expensive for no reason. The OWNER including the employee could not figure out how to give me a refund, ridiculous. So they Voided the entire order and asked me to repay for the rest of the items that I had originally ordered, what if I didn’t have the extra money seeing it takes time to reload to your account when refunded? Unprofessional. Should learn how to process a refund especially if your the owner. So then I get a receipt of the transactions refunded and repaid for. The receipt stated I ordered a Sunday with whipped cream as my free topping and charged for Oreo’s (when I NEVER HAD NOR ORDERED WHIPPED CREAM so the Oreo’s were supposed to be free). I instantly got irritated because I was not about to drive up there a 3rd time, so I contacted corporate and they stated they’d send it to the store because it’s franchise. She called the next day leaving me a voicemail that came off rude, unprofessional seeing your the owner. Saying I gave inaccurate information with an attitude instead of thinking maybe they mistakenly typed I had a blizzard instead of a Sunday, also with an attitude stating “I’m the owner that handled your refund and I don’t know why you even took it this far, also just so you know your complaints always comes directly to us at the store”. Clearly I knew that, let’s be adults here. I gave corporate the exact time I had on my receipt so they could see exactly what my receipt said. As a business owner please learn some class and when to apologize, I am also an entrepreneur and all of my family is as well no need to be rude when you are paid from my services.