Gone Broke Gaming — Local services in Orange Park

Only reason why it’s three stars is because of the pricing and the customer service. First I dropped off a GBA for a screen upgrade, which I asked that it was to be a drop in and the shell not cut, and 3 PlayStation controllers which two had stick drift and 1 had a button issue. So problem one, getting them to answer the phone is impossible. I was calling to see if the controllers were done to pick up separately but over a 30 minute span, no one answered. Problem two, when I did pick up the items I didn’t test the controllers, but I did the GBA. When I got home I found one controller has a trigger button stuck (which he said I could bring back but it’s a 30 minute drive) and then after I found out the screen shot button stuck on a different controller which both didn’t have those issues when dropped off like they threw them back together and didn’t pay attention. Problem three, the GBA screen was fine at pickup, I played at for about an hour at home, woke up the next day and it worked, later that day it stopped working with lines in the screen. I didn’t drop it, or anything. I don’t know if it was just a cheap screen or shotty work but it was just chilling on my bedside table. Upon opening said GBA (screen was already not working and I was trying to see if maybe something was unplugged or loose and see if I could figure it out) I noticed that they did cut the shell. Not a massive deal if they had reached out and asked me, but I had just bought it and still had a warranty, and didn’t want it cut. Now I will say if they had reached out and said hey there’s no way to do this except cutting the shell, I probably would’ve said yes but they didn’t. Overall they do have good games, but i won’t be back to get anything fixed. Unfortunately I think they are the only ones who fix/ungrade screens for the GBA if you...

Edit: Hey, buddy. You didn't have to refund me. I just wanted a responses. Sorry, I some how didn't see your email. I truly appreciate what you did though that it has inspired me to make more purchases from you.

First off! I wanna address those that are writing fake reviews. They are all idiots and I have reported them. As for the business Poor practice. I bought a game from him on Amazon. Said it was brand new for $20 so I bought. It came on time which was nice, but I couldn't help notice that the plastic wrap felt weird. I opened the game up and the instruction booklet had damage, with bent pages and a stain. Plus, the top of the disc has someone's grimey fingerprints on it. The game works great, but that's not the point. Don't sell something new if it isn't and if you didn't know it wasn't then you could have at least messaged me back. I messaged the store on Amazon and waited for a day and half for a responses. I want to like you guys. I'm not asking for anything. I just wanted point it out. I'm just upset of the lack of response. I collect both new and old games. I am a console gamer, mobile gamer and PC gamer. I'm the gamer who is going to stand in line on day one for both Nes classic mini and Nes switch. That's the kind of gamer I am. I'm the one you want in your store cause I'm the gamer with a job and buys things. I have over 400 games both old and new. I'm the gamer with multiple consoles. I'm not the gamer who is looking for hand out. Just a little respect that's all. I've changed my review on here from 2 to 3 stars just cause I like what I see about your store in the pics. Gamers should appreciate all...

They know their stuff! Love going here.

They have a wide variety of just about every piece of gaming history (even some you may have forgotten).

Owner and staff are super friendly. I’ve come in time to time to trade in a lot of my rarer gems and they are super competitive and even take into account what online may have things listed for.

It’s so easy to support local businesses when they’re run like this (especially looking at the big chain alternative).

A great shop and just as great of an experience for anyone who has a history in gaming or a love for it (both new and old).

Saw some other negative reviews because of some factors that seem to be uncontrollable, but can genuinely say that the one time I had an issue, I worked with the owner (although I’m very confident any of the staff would’ve worked hard to resolve) and he saw the issue, looked at it from my viewpoint and worked hard to resolve it and succeeded!

I’m definitely a loyal patron here and encourage anyone who loves gaming to check out this shop: you may be surprised and even amazed at what...