We came in with very high hopes for this little place, maybe that was our mistake. First issue was a difficult to read menu. I suppose that is why they have them printed to look at as well. We ordered two omelets, a latte, and a black coffee with vanilla sweetener. The coffee's were handed to us with no lids and nearly spilled on my husband as the girl hurriedly handed it off to him. My simple black coffee with vanilla had no vanilla in it. Ok whatever we moved on. Sat down, our friends got their food after a little while but we never did. After two attempts to see what the hold up was and being told they would "check on it for us" I finally went up to speak with the manager. At this point nearly 40 minutes had passed with no food. Our friends had finished their meals and were just awkwardly sitting with us. I (as well as two other guests who never got their food) spoke with the owner and she had nothing but excuses to offer stating "we are slammed in the back". Another 15 minutes goes by and we still have no food. The owner comes out and offers more excuses that didn't make sense and says she will refund our money and still get our food. Nearly another 15 minutes later she comes with no food and a gift certificate that did not even equal the bill we were being "refunded". I advised her I did not want a gift certificate I wanted a refund. Our food finally came out and my omelet was made wrong and it came with a sad butt end of a blueberry bagel with sugar on it that was literally too hard to eat. I ended up not eating anything and throwing the messed up omelet away and at that point my husband was not even interested in eating his. So, nearly an hour and a half later we left very unsatisfied and frustrated. At my last count there were 5 other guests complaining that they had not received their food or only half of their table had. Very disappointed and annoyed. I know in this type of business these things happen but our situation was completely crazy and very poorly rectified. I doubt we'll even use our voucher to go back. I can not imagine the drive through being a success offering a full menu. That's if anyone cane even read the menu from their car. The place looked awesome. But that's about it.