Antonaldo's Pizza — Restaurant in Orange

Terrible service. I don’t know if management changed or what but I placed 2 apps through the slice app, a few weeks apart from one another. The first order was 20 minutes later than the app said. I called the restaurant and they said they actually never got the order and will “make it now”. The second order was supposed to be delivered at 6:56pm yesterday, I called through the app at 7:19pm and they told me it will be there in “10 minutes” i received my order at 7:45 almost an hour pass the promised time. The food was cold. I called since to let them know and they said they had to “speak to a manger tomorrow” today, I received this email from slice,

“Frank from Slice here. We are reaching out to you regarding the order that you have placed with Antonaldo's Pizza.

We sincerely apologize for this inconvenience and will make sure these unpleasant situations do not come across for you in the future.

Additionally, as we were able to reach out to the restaurant immediately, they also apologized in advance, although they were unable to authorize any sort of compensation for you.

We apologize once again for this inconvenience, and if there is anything else you would like us to help you with, please, do not hesitate to reach out to us again!”

So no recourse for terrible service. I will never recommend this pizza place if you want your food hot and in a...

Average food - poor service. I called to order a sandwich for my son and the manager said he could not hear me. He had a lot of background noise on his end so I tried to talk louder but I just had a thyroid operation and can barely speak loudly like ms. Kathy G. during her appearance on the view so I tried to explain to the manager due to my operation this is the loudest i could speak and I could not come off the speaker because I was driving and had to be hands free and HE HUNG UP!!!. Later instead of apologizing for hanging up he says he can hear me better and said it had been my fault and my phone. I had driven over 2 miles to pick up the sandwiches I refused to order and drove back home! If the manager is going to blame me rather than apologize. I had no noise on my end but now the customer is not always right and if you call to complain about poor service you...

I have been coming here since it opened and have watched the service and quality continually get worse. I realized it's because they are under new management and it shows. If it's not one thing it's another. The people behind the counter can be rude. I witnessed a woman simply question the price of her order and the employee just said "you want your money back or not?" When we get delivery there's always something missing, once we ordered a buffalo chicken pizza, instead of making a fresh one, they just took one of the ones setting out and and threw some topping on it. The final straw was, we placed an order for pickup and when we arrived to pick it up, they told us it was out for delivery. Then had the nerve to say "things happen" and offered no insensitive. When things keep happening it's time to take our...