Carl’s Jr. — Restaurant in Orange

The food is actually great, but the night time manager really needs more training on his customer SERVICE. I went thru drive thru last night, ordered 2 Big Carl sandwiches (because they have been advertised, "Buy one, Get one for $1 more). I get up to the window, pay for what I thought was my complete order and he hands me ONE sandwich in a bag, and akses me if I want a receipt. Im okay with not getting a receipt if I've been to a location quite a few times without incident and getting the correct order, but your cashier in the window really shouldn't ever ASK of the customer wants a receipt, it should be automatically given to the customer with their change...and I knew something was off when I opened it and saw one sandwich so I asked him why. He tells me "Thats only the promotion you get of you buy a combo."

I then inform him that I've been to that location several times and its not whats advertised. He then tells me, that I am wrong and then strangely points to his screen to make it seem as though I am still wrong! It was really frustrating because as a business your staff should ALWAYS HONOR the advertised promotions. ALWAYS. Arguing with a customer or trying to make it seems as though they don't know what they are talking about really does put the business in...

Dear Carl's Jr. Management Team,

I am writing to express my sincere appreciation for the outstanding service I received during my recent visit to your establishment. As someone who is always on the go and frequently relies on fast food, today's experience truly stood out.

From the moment I walked in, I was greeted with a warm smile from your front counter staff. This initial welcome set a positive tone for the rest of my visit. Not only was the service prompt and efficient, but the food was served swiftly, arriving hot, fresh, and exactly as ordered.

Moreover, I was impressed by the cleanliness of the store, which further added to the overall pleasant dining experience. It is evident that your team takes pride in maintaining a high standard of cleanliness and hygiene.

I believe that exceptional service should be acknowledged and celebrated, and I wanted to take the time to commend your team for their efforts. Their dedication to providing excellent customer service has not gone unnoticed, and it has certainly made me a loyal customer.

Thank you once again for the exceptional experience. I look forward to many more visits to your establishment in the...

I felt compelled to write this review considering some of the rediculous reviews I've seen. When I read about a customers ability to recognize the taste of pesticides, I feel compelled to write more of an objective review. This is a fast food restaurant which means that preservatives are used. Those preservatives most likely produced the taste referred to. Bottom line is if you don't want preservatives, don't go to fast food restaurants.

I digress, today I utilized the drive-thru. I was served by Ana and she was very pleasant and courteous. The food was delivered in a timely manner and she sent me off with a "have a nice day" salutation. Once home, my order was correct and the condiments I asked for were present. Maybe the management has put in effort to improve their employee and customer interaction. Regardless, my visit...