I took a Friend to get her three hungry children food to eat from Mcdonald s drive through at round 930pm. We were the 4th vehicle in the line to the window. Get to the 1st window of collection s and No One was there to Collect. I knew to then wait to pay at window 2. After 25 minute s of waiting got to the 2nd window and No One knew what was happening to mix the orders up. I asked what was going on and the girl attending the window said that the girl responsible for the back drive kept moving out of place coming up to front drive mixing orders of of order that had things quite confussed. I saw that the order that We were wanting was taken by display on menu board. Then I asked what was the Manager doing to keep the girl in place in back drive or on her assigned position. She replied that she did not know. While passing the first window I saw the manager in the office counting a til down a not keeping up with the staff in what was or was not going on to help business. Our order was at the 2nd window waiting for collection. The window attendant found the matching order on front drive through screen, We gave a card to pay, got all drinks, items included,and receipt. After nearly 40 minutes tops in line there told Me the impression that the Owners in Houston are Not Restructuring their Business in today's market. This make Me pass up this location cause, they are allowed to get away with lots of service issues "Now Days" Just hold on to what Moneys that the location do get on accident.