I would like to clarify this rating with whomever owns/manages the restaurant. First of all my husband and I have been to Smokey's at least FOUR times in the past couple of months. Up until LAST NIGHT, We would give you FIVE STARS for everything! We even took a good friend there one night. But our visit last night (Saturday night) was awful. We arrived about 5:30 and were seated. A waitress we have never seen there before came up to us and asked what we'd like to drink. I ordered a pinio grigio and my husband ordered iced tea, as he was driving. Waitress came back, said they were out, so I ordered a chardonnay...no big deal. The waitress came back with it, and put a salt and pepper shaker (FILTHY) down on the table. The whole top of the pepper shaker was covered with what looked like melted cheese covering the shaker holes. Really gross and dirty.

Waitress took our order, both of us ordered the filet mignon, medium, baked potato. I asked for a substitution on the salad or cole slaw. She said, no I'm sorry I can't do that you have to take what comes with it (we tried to explain we'd pay extra for a veggie). Again no big deal. I said I'd take the cole slaw. We pointed out the pepper shaker and she looked surprised, said, I'll get a clean one. We waited more than our usual wait for the food. Salad came first, my cole slaw later. After a longer than usual wait, main plates were served. We expected one nice filet. We got "pieces" of filet and the were way overcooked and cold. I was going to send mine back, but my husband said, we've waited long enough so let's just eat it. Meantime, two men were seated behind us. They ordered drinks, and ALL the time we were eating the waitress totally ignored us: passed by us at least four times and didn't even look at us or ask if the food was okay. She paid LOTS of attention to the booth with the two guys. I wasn't born yesterday...these guys looked like they would tip well. But ignoring us that often was insulting. We paid the bill and my husband gave her a 20% cash tip. She said oh, you're not mad at me? (Whaaaat?).

Look, we are NOT negative people. We are always polite, always tip well, etc. I told waitress that I used to be in restaurant business and as a waitress, trying to be nice. What we ARE is DISAPPOINTED.

I would like you to know that on this fifth visit, I rate it a zero to one star. We are not vindictive or old grouchy patrons. We just expect decent food and service. PLEASE for your sake, don't fire the waitress, but TEACH her how to act. And, whoever cooked (not the waitress's fault) was also terrible. We have had four great meals in the past, on various evenings, and ordered steaks every time (whatever was available). You were turning into our favorite "go to" restaurant.

Was it an off night? Did you have new employees? Who was in charge? Whatever happened, my husband does NOT want to come back. I would rather pay you the respect of letting you know . I can't believe your food and standards would have declined that fast, in just a few weeks. Thank you