Starbucks — Restaurant in Oregon

Yet another person with a Horrible Experience at a Starbucks... Specifically, the Starbucks at Johnson Creek Crossing in Portland, Oregon. I was trying to give my order at the drive-thru, but apparently the person who was taking it couldn't hear me very well. A short, decaf vanilla mocha non-fat no-whip. Still, she had every thing right but the vanilla, so when she asked me if it was right, I said "Everything but the vanilla." She said she was having trouble hearing me, so I said loudly "Va-nil-la!" She said she was still having trouble hearting me, and for some unknown reason changed the drink to a grande vanilla latte, so I said loudly "Moch-a!" and then asked her why she changed the drink/size? She said she more about not being able to hear me, so in a very loud voice I said "SHORT... DECAF... VANILLA... MOCHA.. NONFAT... NO WHIP" At which point she said I was treating her badly and refused to take my order. After some pointless back and forth I asked for the manager. She claimed she was the manager. I asked for the contact information for her supervisor. She insisted that I come up to the window, and after waiting for other customers, I did, and she gave me the business card for her supervisor. I asked for her name, which she refused to give me because I was being "too aggressive". She also claimed that the name on her apron was not really hers. I asked for a way to identify her with the supervisor and she would only give me three digits from her employee number.

Suffice to say, after telling me multiple times she couldn't hear me and then, in a clearly passive aggressive manner, refusing to take my order when I tried saying it loudly enough so that she could hear me, I find it hard to imagine ever wanting to put myself through this again. It's a shame - after 30 years of patronage, I think I'm done with Starbucks over-priced drinks and childish staff. It's not the first time I've experienced immature Starbuck staff, but it will...

*Update: it's as if they read the reviews and took them to heart. This place is much improved a year later! Thanks for listening and striving towards improvement.

*none of the negative criticism below remains today, great location and staff today...

(original review follows) Been going here for a year now as my main coffee location. While they are very nice, welcoming baristas, there are some consistent problems that make this location super frustrating.

Slowness.

Wait times in the drive through are easily double that of an average Starbucks location. Once or twice I got to the window and the drink was free due to the wait, so... that's nice, I guess? Inside isn't much better.

Mistakes.

Out of the last 10 orders I've made, 7 of them were wrong enough I had to get the drink remade or take a loss and throw it away when I got to work. I'd like to think it's due to the mobile order system, since most of my orders are placed there (faster than waiting in line, even if there's just two people in line), but unfortunately I had the same experience before switching to mobile ordering.

Customer service.

When you need to fix a wrong order (more than half the time), it's a huge ordeal just trying to get someone's attention. After being ignored by the baristas at the bar and drive thru repeatedly, you have to resort to getting in line, which we've established is glacial, at best. I've also never felt that the barista promise of "love your beverage or let us know. we'll always make it right" was really taken to heart here. Generally, I'm made to feel guilty for the error.

:(

I like the size of the location, the amount of seating options, the abundant parking, the 24-hr drive-thru, the friendly baristas... but this store needs some serious...

This is a service complaint, but the crew working in the store are not at fault. We ordered a decaf latte, regular coffee and a piece of unwarmed banana bread. The store was busy and the crew was working hard to deliver the orders. The problem is Starbuck's SYSTEM to deliver those orders. Coffee and food follow two separate paths to delivery and the drinks and food orders are delivered at different times. There were two baristas and they were cranking out pre-orders, drive thru orders and in-store orders as fast as they could in the order they were received. The result is that pre-orders (or online orders) sat on the counter for the customer to enter the store while those in the store waited ten or more minutes. There should be some priority given to in-store orders. The unwarmed banana bread was worse. It isn't co-ordinated with the drink order and is handled by a separate person. That person isn't aware of the order until a sticker pops out of a printer. Again, priority should be given to in-store food orders. Had I not asked about my food order, by the time it would have been delivered, the coffee would have been well along the road to being cold. I felt bad about having to ask about my bread, but cold coffee isn't good. Again, the crew did their best. It is Starbuck's DELIVERY SYSTEM for a busy store that...