Charleys Cheesesteaks and Wings — Restaurant in Orland Township

I love Charleys, but this location needs to improve staff training and customer service. The staff seems careless and often has an attitude. The front employees don’t know where the back employees place the orders.

I had to wait an extra 12 minutes for my food because the lady at the front said it wasn’t ready. When I politely asked her to check again, she was not happy. Then she realized my order had been ready the whole time. When I got home, the food was cold and included items I had specifically asked to be left out. Hopefully next visit the quality...

I went in there to grab a little meat. I got a small order of boneless teriyaki. It came with fries and I said meh I'm not going to eat them just give them away. So I pay full price and wait. I tell a guy I'll give him my fries and the worker behind the counter is like excuse me sir but I didnt put that in your order (even though I paid for it) and when I was going back and forth, he was pretending to not know how to speak English and acting all confused. Needless to say, I look like a fool now not giving my fries away when I got my order of...

$15.29 for the old school Philly, that’s what they advertise for in the menue and this is what you get in reality (picture).. the sandwich has no meat it’s basically some dry bread,, no pepper or mushroom just a small portion if processed steak and overly salty with that garbage melted fake American cheese🤮 A bunch of cheaters, I will never come back there again and I strongly regret spending $50 in some garbage food… The best part when I asked the guy why you guys are misleading customers and where is the meat ? He said it shrunk after we...