Clothes Mentor Orland Park, IL — Local services in Orland Township

I think they are very prejudice i had 2 bags of clothes 1 bags of shoes all gently wore or never wore 5 Micheal kors coat 2 of which i had never wore so they literally called me in 10 mins after i left im saying no way they went through all those things and they were neatly packed i did that because appearance is everything especially if selling it, but I asked her your done that was fast she said yes we only needed 1 item and we can give you $2.70 for it.. that was a $120 dress from Akira in which I only wore 1 time for my birthday party i told her no I'll take it... i said and none of these coats she said it was dirt on the collar now my flag goes up HOLD ON NONE OF MY THINGS I BROUGHT IN WAS DIRTY OR HAD SPOTS so I pull them out and said where she pointed to a spot on the flap that she had to get look over the coat 3 Times to show me and when she showed me I wiped it off she said yea their funny about spots...I when and got a sweater off the rack that I was looking at and took it to her and said that's a spot I'm saying to myself it's was so many clothes and shoes that look like they were in the alley it wasn't funny. so it was a young girl and her mother in the store I said instead of throwing these coats away would your daughter like them if it's ok with you she said sure how much do you want these are nice ( IM STILL INSIDE THE STORE) I said no please you can have them she said let me give you at least $50 I said no it's ok I know what my clothes are valued at ...this just proved my point they...

I recently contacted the Clothes Mentor location in Orland Park, Illinois, regarding an item they had posted on Instagram that I was eager to purchase. Unfortunately, I was told they do not ship items or accept payment over the phone—only in-store purchases are allowed. While I understand that policies exist, the manner in which my inquiry was handled was disappointing.

When I requested the owner’s name and contact information so I could potentially assist in facilitating shipping services for their business, I was told the owner was in Florida and “there’s no way to contact her.” Even after offering to leave my information for the owner, I received a curt response: “Ma’am, I understand your frustration, however, we do not ship.” The issue was not frustration—I was simply seeking a professional conversation and possible solutions.

As both a customer and a business consultant, I value professionalism, courtesy, and attentiveness. Unfortunately, the interaction I experienced reflected none of these qualities. Staff should be trained not only to enforce store policies but also to engage customers respectfully, listen fully, and maintain a welcoming tone.

I will not contact this location again, and I will be reaching out to the Clothes Mentor corporate office to share how this franchise could greatly improve its customer engagement and communication. To the management: A single positive conversation can turn an inquiry into a sale—please invest in training your team to connect with customers, not...

My sister and I stumbled upon this location and decided to go in and ask questions since we weren't entirely familiar with the facility. Upon entering the woman at the front desk asked us if we were coming from Plato's closet and proceeded to explain that the stores were essentially the same 😑 During that time we weren't actually familiar with Plato's closet and were disappointed in her attempt to escape providing us with the information we were looking for.

A couple of months passed and my sister decided she wanted to attempt selling some of her items. I brought the clothing items into the facility and was greeted by the same woman we'd run into months prior. This time she quickly explained that the location only took certain brands before I had the chance to say anything about the items I'd brought in myself. I decided I still wanted the items to be reviewed in the event that an item or two might have value to the facility. When I returned 3 hours later (although I was told I'd be called back within one hour) the woman at the front desk rudely commented that they wouldn't be taking any of my items because they weren't the brands they were looking for and the items were too worn. Honestly, I don't believe she actually looked through the bag because my sister keeps her high end clothing in excellent condition (takes to cleaners, hangs up, folds properly,...