Dunkin' — Restaurant in Orland Township

I usually order through the drive through but I figured to save time I'd try the app... I specifically ordered the glazed old fashioned munchkins no chocolate because of an allergy.. when I went to the window I asked the lady to make sure there would only be glazed old fashioned... She opened the box and said oh no there's chocolate and glazed. I showed her what I ordered and asked if she could get the ones I ordered. Her manager came by the window and said they ONLY come assorted which is weird because the app allows you to pick which ones you would like. They also have a sign that says if you have an allergy please inform us... Well I did I'm not trying to be that difficult person but if they have a sign that they can accommodate allergies and then they don't it's upsetting. I had to give away all...

The app was down so I called in an order. The employee was super nice and took it for me. When my friend picked it up the manager lecture her and told her she “delt with her employee “ and she told my friend to tell me we aren’t supposed to being doing that (in a very rude tone). Mind you I NEVER was told this when I ordered over the phone that I wasn’t suppose to and they made my friend drive around twice because the first time they didn’t have my order. It was super inconvenient, and extremely unprofessional for the manager to talk to my friend that way (i was on Bluetooth the entire time so I heard the entire convo between the manager...

drive thru I ordered the same thing I normally do, medium coffee 3 sugars & regular cream, steak,egg, cheese on a bagel & 1 order hashbrowns. My total today was $8.13. I said why they said the steak bagel has no combo. Fine I get to my office the coffee is missing sugar, 2 orders of hashbrowns & the steak egg bagel is barely cooked & I have 2 orders hardly cooked hashbrowns. STAY AWAY! Dunkin Donuts needs to really review there franchises & see the problems that all dunkin donuts are facing. LANGUAGE BARRIERS, A, I DONT CARE ATTITUDE, LACK OF PROPERLY TRAINED PERSONAL, LISTEN TO WHAT I AM ORDERING & HOW TO...