Cheng's Chinese Restaurant — Restaurant in Orlando

I started going to Chengs because I read really good online reviews about them. I will not lie, their food is amazing. However my most recent experience has given me no other choice but to delete their phone number and look for another Chinese spot. It wa Easter Sunday. A lot of places were closed. I called Chengs at 5:13pm to place an order. The same lady who works the cash register at the front answered. I know it was her because her voice is very distinct. I was told it would be 45 min to an hour. 6:15 came and still no food. I gave them the benefit of the doubt being that it was a holiday and waited a few more minutes. 6:45, I call them. The same lady asks for my address and then tells me its on its way. It is now 7: 30 and still no food. When I call a third time to find out what's going on, the same lady tells me she does not have an order for me and she might have "skipped" my order. GOOD customer service would have been a guarantee that the order is going out FREE of charge. That was not the case. I kept being accussed of maybe calling "another" restaurant or maybe dialed a "wrong" number, even after she admitted that she might have "skipped" the order. For this reason and this reason alone I refuse to ever call them again. I told her I was very disappointed and would be deleting their number, and she was very flippant like she did not care. A good restaurant will OWN UP to their mistake. It was Easter Sunday and all I wanted was a meal to share with my partner and we ended up having to order Pizza, when we really wanted Cheng's Chinese. Needless to say, I will NEVER order...

AWFUL, AWFUL PEOPLE!... Their food was actually quite good, but they're incompetent and rude as can be. First time we ordered from them their website said the delivery would take 45-60 minutes, but they only got here after around 80 minutes and a phone call. When I called them, they were so rude that when the "lady" asked me "do you want the food or not!?" I simply said "NO!". Then, 15 minutes after the phone call, their delivery boy knocked on my door and asked me if I wanted the food or not. Since it looked like he had gotten in trouble with his boss I decided to take the food, even though they had already messed up my whole day and had to eat in a run because I had an appointment. IF THAT WASN'T ENOUGH, me and my gf decided to give them another chance because their food was quite good, but to our surprise when we called to order, they were even more rude than last time, asking if we "are gonna want the food or not" because they had marked us from last time. The "lady" on the phone practically insulted me, when she should have been at least a tiiiny bit grateful that I decided to take their cold food from last time and re-heat it, so that they didn't lose money.

In conclusion, if I was judging the food alone I'd probably give them a 3.75 stars. But their horrible service and manners just earned them a 1 star, and that's only because the system doesn't allow me to give...

This is the only chinese restaurant I will eat at. Been going here for 15+ years. The people, service is great they know mine and my husband order before we even say anything, over the phone the minute they here the order they know who we are. Exceptional service and customer interaction. I wouldn’t choose any other place it’s not the same. The place is very clean and well kept food is always fresh. It really makes me mad to come on here and see the negative comments posted that clearly are not true. I’m a restaurant manager and it’s really bad when people complain for things that is so stupid and make up lies to hurt someone’s business. If you can’t afford to eat out then don’t. Buffet is random they don’t put out everything it’s selected foods. And clearly if you eat more than 7 plates each pay for the food instead of making it look like the restaurant is bad and calling health department for no reason because you’re too cheap to pay for your meal. Sad pathetic people. We love this place and all my family and friends dine here...