Starbucks — Restaurant in Orlando

Absolutely the worst Starbucks experience I’ve had. This Starbucks has been deleted off my list to visit. The fact that you have 9 individuals working and still can’t keep up, is embarrassing. But to my experience with them. Made my order to pick up, get to the store and there are about 25 cups on the counter waiting to be picked up and about 12 people waiting inside for their order. It didn’t bother me, because I knew I was early for my order. Waiting, people would come in and out with their dogs, having them rub against you. I love dogs, but they don’t belong inside anywhere where food is being prepared or served. Also, you should teach your dog not to try to lick anybody’s hand. After 10 minutes I receive my “hot” coffee. One of two drinks. After 12 more minutes I ask about my second drink(at this point I am annoyed), the employee checks and looks straight into my face and with a smile says “we are going to work on that now”. After 5 minutes she returns with my second drink, an iced tea. They had me wait 25 minutes for an iced tea. Nothing special on it, no special instructions. Just a regular peach iced tea. She hands it to me, says thank you and have a nice day. My response was “it was nice until I decided to come to this store instead of my regular “. No apologies. No “let me make the hot coffee again for you”. Nothing but a thank you and don’t forget to tip. Tip: This store needs better leadership. Not...

Phenomenal hospitality from Kay! She went above and beyond! She is an asset for your company and her bosses should know what an asset she is and that they found a absolute gem when hiring her as their employee!! If I was her boss I would do everything possible to make sure Kay gets the recognition she deserves! I think Kay not only deserves kudos and a pat on the back but also deserves a raise and promotion. Sadly, these days finding amazing customer service is rare.. Which is why if I was her employer I would do everything possible to keep her working for me, including raises and promotions that she has worked extremely hard for and deserves.. While my husband's at a work meeting, I decided to grab coffee and I just so happened to stumble upon this Starbucks. After meeting Kay, she was so kind she made my wait time fly by! When we come back to Orlando, I will even go out of my way just so I can come back to this location and the ONLY reason I would go out of my way to come to this Starbucks is because of how wonderfully every single customer was treated by Kay! So for this return customer, your company has Kay to thank for that! Thank you again, Kay!!! Plus, my service animal LOVED her...

Update: I’m not usually one for hyperbole but this might be the worst Starbucks in the world. It’s at least the worst one in mine. For about 2 years we have been unable to order an iced coffee with cream and sugar from the app. It consistently comes without any sugar at all. Knowing this, we more often order different things now. Today we ordered 2 hot venti Caramel Macchiatos only to receive 2 regular venti lattes. Not sweetened at all and no caramel. It’s the closest location to our house which I guess is why we keep visiting. Maybe we’ll learn our lesson eventually. Lowering my review from 2 stars to 1.

Warning: If you have the chance to go to any other location at all, do it! Your mouth will thank you.

Original review (from 5 months earlier): For over a year, every time we order an iced coffee with cream and sugar from the app, there is never sugar in it. We always have to taste and request it upon arrival. There appears to be some kind of breakdown between the app/staff that causes this. Every other Starbucks we visit makes it the right way and consistent. I also add 5-10 minutes to the estimated app time as well because it’s never ready in the...