Wingstop — Restaurant in Orlando

I did a delivery order through the Wingstop Website (Order Confirmation # 5474495790).

At 11:01, I received text message confirmation of the time my order would be delivered. At 11:07, the manager (Carl) at the John Young Wingstop Location in Orlando, Florida called me and stated that half of the order was left at the store (not placed in the bag).

He gave me two options - (1) come and pick up the second half of the order or (2) place another delivery order with a smaller item like a Ranch, because he had no way of dispatching a delivery driver and he would refund the second order.

Unable to pick up the order, I went ahead and placed the second order (Confirmation #8823079265). I currently have no record or notification on whether this order was refunded. Especially since this was an error on part of the store.

I will have to reconsider placing orders at Wingstop in the future.

When Island Wingstop Company forgot items, they remade them and had one of their employees deliver it to my location. Wingstop’s process is to trick customers into paying for their mistake. This not how you do business. Especially since Carl told me directly on the phone “he wanted to make it right”. I am still waiting for...

The worst customer service in the history of customer service! I would recommend finding a different wing restaurant and going there. You could show them good customer service and they wouldn’t even know what that is. When you get there they always tell you that your food is never ready no matter how long ago you ordered. How are you telling me that my food that I ordered over an hour ago was not ready even though there’s not a single soul inside your restaurant and I see employees just sitting here twiddling their thumbs?

Then I have to wait 20 more minutes just for them to tell me that the foods been ready and sitting there for the past 5-10 minutes but nobody bothered to notify me that my food was ready! The few times that I have gone in there to actually pick up a customers food for Uber eats they basically tell you you have to wait and the wait times are over 30 minutes. That’s my money being flushed down the drain right there. I will never come back to this place ever again! save your time and your money because there are places that are cheaper than this and the customer service and the quality of food is...

I always take a risk coming here cause nothing is ever done how expected . Today kinda drew the line for me . You pay extra 3 dollars for well done , on top of that the wings hardly have any dry rub on them imma sweet person I’m non confrontational and appreciate everyone who works in the food industry as I used to work in the food industry, I walked back in after checking and offered to pay more for extra dry rub I politely asked shall I add , they go back there literally retoss the wings and give them back to me ….this photo is of Luisiana rub , it’s all oil at the bottom I checked , it’s just sad when y’all first opened these used to be amazing . The lemon pepper are seasoned to perfection so I’m just confused . When they were passed back to me I saw they were just tossed and just agreed cause I don’t think it’s right for me to have to tell you AGAIN . When people are budgeting or on a fixed income and decide one time out of the week to let there kid pick a place to eat and get something like this is return it feels like a waste of money and it’s just...