Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Orlando

On Sunday May 30th 2021 we stopped by the Zaxby's in front of the Millenia Mall in Orlando for lunch before driving back home to the Miami area. The closest Zaxby's to where we live is over an hour away in Palm Beach County.

The cashier that took our order, Jean A., was a bit impatient with us, which was fine. I worked at both a McDonald's and Pollo Tropical in high school; they weren't easy jobs, and tough days happen.

However, Jean A. was notably in a rush as he kept asking us if "that would complete" our order after each item we requested. My girlfriend specifically noted that he kept rushing her at this time as she doesn't know their menu very well. We gave Jean A. my name for the order: "Erick". Our order was placed and our receipt was handed to us. Nothing was wrong at this point.

Minutes later, the cashier, Jean A., began calling out for a "Larry" to pickup their order from the front counter. "Larry" was repeated several times; we didn't react. Then, the order number was announced, and it turned out that it was in fact our order, so I walked over to retrieve our food. Despite the name oversight and impatient service, nothing was wrong at this point.

Upon arriving to get our food, the cashier, Jean A., asked me if I was Larry, to which I told him "no", that I was named Erick, but that the order number that he yelled out was our correct order number. After I told Jean A. that I wasn't Larry, he responded by saying "well that's the name on the order". I told him "well, you were the one who took our order." At that point, while still holding our food out for me to grab, Jean turned his vision and focus towards the back of the restaurant away from me in the middle of our conversation, which, along with the back-and-forth about the name on the receipt, was very dismissive.

While I was annoyed by him I also didn't want to keep speaking to him, so I grabbed my food, which he was still holding over the counter as he looked away in the middle of our interaction, and went to my table to eat with my girlfriend and her 6 year-old daughter. Nothing was wrong enough for me to make a complaint.

Less than a minute later though, cashier Jean A. had followed me back to my table, stood right over me as I sat, inches away from myself, my girlfriend and her daughter, and without his mask on in a very peculiarly manner asked me "is there a problem?" I responded and said "is there a problem with what?" He firmly stated "is there a problem with the food?" I said, "no, there's no problem." Jean then rebutted "I think there is a problem because you snatched the food out my hand. You got a problem?" I, again, with my girlfriend and her 6 year old daughter at the table, told him that there was no problem, and he walked away back to the cashier counter.

It was hard not to absorb his line of questioning as veiled threats. If I had said "yes, there is a problem", how exactly was he planning on resolving it? It felt as though he wanted to fight me on the spot with my significant other and her child, who is just finishing first grade, right there beside me at that table. Needless to say, both myself, but moreover, my girlfriend felt very threatened by Jean A.

After finishing our food, we went back up to the cashier counter to speak to a manager. The only person standing there at that moment was Jean A., so when I asked him to get his manager, he tapped the first person closest to him, who confirmed she was a manager. I began telling her about the incident, and Jean A. began to loudly interrupt my conversation with the manager in a threatening manner stating that I was only telling part of the story, and he began to shout at my girlfriend. The entire incident should be on camera at the restaurant.

I am not sure how the managers dealt with Jean A., but I highly recommend no one visit this establishment as some of their staff will risk it all and fight you over literally anything. I imagine Jean A. is young or has nothing to lose (what if I was someone else carrying a gun?), but it was the absolute worst way to end our...

First time using this location. I'm busy and a mother. Therefore, I like the convenience of Online ordering and Drive-Thru's for easy and quick access to our meals. After coming out of a 5 hour class (with zero breaks), I was starving. I placed my online order which said it would be ready for pick up in 14 mins. I made it to the location on time. I made my way to the EMPTY drive thru for pick up, only to be told I HAVE to come inside for ONLINE ORDERS. I had to park - gather my card, gather my license and now make my way inside. The restaurant was packed! There was a HUGE line leading up to the cashier of people placing orders. Another lady was handing out restaurant orders to people dining in or whoever placed their orders and waiting. I waited an additional 12 minutes in line to get my order. However, when I finally made it up there, my order was not ready. I waited an additional 7-8 minutes, then I was told they JUST ran out of an item I wanted. I asked what other sides they could offer me? Reply: nothing except the brownie. I did not want a brownie. I asked if she could offer something else? She says, NO either a brownie or 2 cookies. That she could only offer an item that's worth .99cents.

They stuffed my large order into one bag. Instead of putting my sauces on the side, the sauces were dumped on top of a 20 wings order in a pool of sauce (messy). The box could not stay closed and sauce was leaked all over my bag. The restaurant itself was dirty. It was the afternoon and packed so they probably did not get time to clean properly but my food was not great either. I've been getting the tongue torch wings at another location which always seems to make it well. The wings were not tasty and a few of them were just fried, not sauced (and they were dry).

Zaxby's has been terribly annoying me with their inconsistency for some time now. I'd always order a 6 finger plate with any order. Their fingerz went from decent sizes to small, to like bite sized, over fried crispy hard pieces sometimes (which they'd count as 1 pc). Their fries portion have consistently been going down - to the point I counted 10 fries one evening.

The straw that broke the camel's back today was the JOKE of Online ordering. Why do I want to place my "ahead order" only to have to park, gather my belongings, and come inside to WAIT IN A HUGE LINE OF PEOPLE PLACING THEIR ORDERS???

The Ocoee location have far better staff who at least tries to work with their customer's if something goes wrong...

Notice, I did not mention the staff behavior. It was not great but not the most horrible either. I guess it depends on timing and who you get but I would not rate my lady...

Horrible experience tonight at this location. Is a Tuesday night 8pm. I arrive and ordered the new Chicken Philly which I love. I have been eating at Zaxby's a lot at the Hunters Creek location. The reason for my visit tonight was to use my 750 points in my rewards account. I scanned my barcode 3 times and the cashier said "I guess it's not working", I said can you get a manager to help out. She acted like it was and an inconvenience. She then walked outside for like 7 mins and another lady returned and I told her what was wrong . (Oh and by the way the manger was in the parking lot chatting in car with one of her friends ) She goes on to say she can't do nothing that no rewards have worked all day. Said her hands are tied and I can't use my $5.00 off reward. At this point my food is sat in front of me all bagged up ready to go. I said well the food is ready, she said "Oh doesn't matter, I will just put it back". I saw them throw it out . I asked her if she could at least manually discount my food for the reward as a good customer service gesture. She said that was not possible . However it is possible she just was not willing to do it. This happened to me once before at the Hunters Creek location and they just honored my reward. I then ask if I place an online order would it work, she then told me they were not allowing anyone to pick up online orders . I asked to the regional managers name and was told I had to call the 800 number. I called the 800 number and filed a complaint. All the employees especially the manger was very rude and un professional . This was a huge disappointment and shows that the customer means nothing to this location. I earned those rewards thru many visits at Zaxbys only to be denied using them. I will never eat here again and I will tell everyone I know about this experience . Also not to mention I work for one of your partners Coke, and am the rep over your account. Shame on you Zaxbys Millena . The manager Shemeka Florence should have to take a class on how to treat...