KFC — Restaurant in Ormond Beach

The experience was generally poor. It started when I walked in. There were two people, who were together, who were waiting to order when I walked in. It took about 10 minutes for anyone to come to the register to take their order, as everyone was busy with drive-through orders. However, when someone did finally come to the register, he took that order, my order, and the order of the person behind me fairly swiftly.

A few minutes later, the people ahead of me received their food. About 6 minutes later, they called out to the guy who walked in after me, saying they only had two biscuits. His order should have 4. But, they gave him two cookies instead, and an extra piece of chicken, so he left happy. I kept on waiting. Twenty minutes after I placed my order (the time was on the receipt, so I waited to exactly 20 minutes), I approached the counter. There was a blonde girl with a limp who was in that area, though I had been watching for 20 minutes. She was not doing any work, she was just there. I asked her if she would check on my order, and she said, "ya, sure." Then she walked over to the drive-through window and never returned. She did not check on my order. I waited a few more minutes, and there was no one at the register, so I just yelled into the kitchen, "can someone come give me my money back, I've waited long enough."

A young guy came to the register and asked if he could help me. I explained that I had waited over 20 minutes, and people already had their food who had come in after me, and I'd asked the girl to check on my order and she just walked away, and now I've had enough, as I have a long drive ahead of me, have already wasted 30 minutes in their store, and I just want a refund so I can leave. He then turned to look over his left shoulder and yelled, "Steve, I need you up here."

Steve, wearing a tag that says, "shift supervisor" was the bright spot. He took my receipt, confirmed the time, and said, "I am going to refund your money, and I am also going to give you the food, as you've earned it with your patience." He instructed the guy who had summoned him to fill my order, and that guy said, "no, he just wants his money back." Steve replied firmly, "I am giving him his money back, and we are also going to fill his order, now please go get his food for him."

So, the math is this. I generally start out thinking 5 stars. They lost one star for every five minutes that it took them to get my food out, which brought it to one star. But, they got two more stars back, because the franchise site was smart enough to hire Steve. That would be a 3 star review, but, the same management team that hired Steve also hired the worthless blonde girl with a limp who did not do one bit of work the entire time I was there, and I was watching, because, since I had no food, I had nothing else to do. So, I took one star off for that poor decision, resulting in 2 stars as the final score.

By the way, when I left, the blond girl was actually out in the parking lot. In total, I was there about 45 minutes, and she literally did not do a single useful thing the entire time I was there, and, when I asked her to check on my order, she acknowledged the request, but then simply walked away. If management gets smart and fires her, I will upgrade this review...

DO NOT COME TO THIS KFC! Horrible horrible horrible experience! This was my second time giving this kfc the Benefit of the doubt. First time me and my fiancé were the only ones there and I mean only ones, when we ordered it was fine until they had us park, we waited 30 minutes to get our food and it wasn’t even right. So not only did they waste my gas, my time, but the food was completely wrong which is so sad to say. The second time me and my fiancé came through the drive through there was a couple of people inside but nobody in the drive through. After ordering they had made us park AGAIN. We waited 35 freaking minutes for only two combos and I had asked the guy who was taking the orders at the window NO GRAVY on my daughters famous bowl she cannot have gravy. After my fiancé goes inside and tells them we are still waiting for our food there’s now 4 additional cars they have parked right behind us. The same guy who took our order comes out with 8 different big bags and asks me what did we order after seeing my fiancé inside and couldn’t just give him the food so at that point my fiancé is pretty upset and asked the guy how do you not know what we ordered after you just took our order and apparently the guy thought It was funny and just laughed and walked away shaking his head at that point that’s when I checked the food and seen they put gravy on my daughters famous bowl so he goes back in and is even more upset and asks them to remake it and they told him they couldn’t they ran out of nuggets so at that point he tells them to get their sh$t together and walks out. I would not come here not worth your time...

I do not mean to be melodramatic… But this was absolutely, bar none the worst chicken I have ever had in my entire life. It was dry, tasteless, and either very old or very overcooked. As a seasoned veteran in the restaurant and hospitality business, I can certainly understand that mistakes can and do happen. to me, the real measure of quality is how the management handles those things when they happen. I called in and spoke with Lacey, one of the managers. I politely explained the situation to her, on no uncertain terms. While she was certainly courteous and responsive to me, giving me the standard line of "I'm sorry you had a bad experience." That is not exactly the response I was looking for, nor the one that I deserved as a customer. She asked if we had eaten the chicken yet. While I understand why she asked that question, and I did explain to her that yes we had already eaten it because it was a dinner party and we had to eat something, she did not offer any kind of an additional Remoting for us. Frankly, I wasn't necessarily looking for any specific remedy or refund, but the offer of something certainly would have been nice. She ended the call without even saying goodbye. While she certainly presented what one might consider to be "professional empathy ", it was certainly nothing that I would expect out of a confident manager in a reputable business. Needless to say, I will never...