Wendy's — Restaurant in Osage Beach

July 27, 2024

We visited the drive-through just a few days ago. I ordered a kids meal and asked to upgrade the small drink to larger size. You guys know what I’m talking about and why. The tiny cup is full of ice with not near enough soda drink to wash down their cold fries and cold hamburger. You might get 5 sips, at most. But noooo….Wendy’s too busy ripping people off and scamming customers with a cup full of ice instead of an actual drink. This is specifically why I upsize the drink because what drink size they offer with the meal is too small and they know it !! When I asked to get a larger drink with the kids meal and even OFFERED TO PAY EXTRA, I was responded with a rude condescending “nope”. The person at the window was not even smart or intelligent enough to offer other alternatives to my request. Just a flat out nope with a disrespectful tone attached. Told the rude chick I’m going on to McDonald’s where they can upsize per customer request.

Osage Beach Wendy’s better wake the hell up, and quick!! You have competitors all over LOTO left and right who can actually upsize and charge for larger drinks upon customer request!!! Duh 🙄 Furthermore, there are competitors all over the lake that will treat their valued customers with respect and also offer alternatives when requests cannot be fulfilled! It’s called Customer Service and Wendy’s could take lessons from; McDonalds, Culver’s, Arby’s, Subway etc. I will never visit this pathetic Wendy’s again EVER. Just simply for the fact that they’re too damn difficult to do business with, and worse….their food and customer service...

Food was overall fine, hot and good enough for the time we had, however, one of our nuggets had some white specs on it that were unidentifiablely gross. We would've said something, but the service at the counter was very passive aggressive, which is us trying to be nice. (If I was being honest, I would say it was down right RUDE.) We enter the Wendy's in search of a snack, using the app for the free any size fry with and $5 purchase, so we took it upon ourselves to get some nuggets to share. The woman at the counter when we went to order was immediately extremely jumpy and irritated when she saw we had a phone to scan for the free stuff. She goes "Oh no, no, no, no. You can't use your rewards on item you haven't ordered yet," which is understandable, but the tone she gave us was hostile. We were extremely respectful (we just started using the app) and ordered what we wanted, so the next time she asked for the app, we told her we were going to use it for the free fry, and she gets more livid, and goes, "Well, you have to order the fries first, obviously." We apologized and when we got to the name part, she purposely (from what I took, because my friend said her name loudly enough) spelt her name wrong. Odd, because the rewards also has her name on it, and she still spelt it wrong. This Wendy's usually has issues, but today was excessive and I was not having...

Wendy's food is Wendy's food, no matter where you go. This place is no exception there. What really stood out to me was the supervisor on duty, and the way he interacted with everyone.

I've worked retail and customer service my entire life, and have been a manager more than once, so I can recognize a good one from a bad one pretty quickly. This guy was one of the good ones, and I'm ashamed to say I didn't catch his name.

First, it was 104° when we dined inside. He was running the food out to drive thru waiting cars instead of having an employee do it. Good managers won't ask workers to do anything they won't do themselves.

When he came inside from one trip, he thanked Ally, the cashier, for sweeping the dining room floors without being prompted. When's the last time a manager noticed your initiative?

Then he engaged my family and I by asking how the food was, if we needed anything, if he could do anything. This is common practice for dine in restaurants, but when's the last time you even saw a manager at a fast food chain, much less had them engage you?

This man is rare, and a gem for the company. I hope they recognize and...