Sonic Drive-In — Restaurant in Oswego Township

MY GF BIT INTO A CHEESEBURGER WITH A CHUNK OF BONE IN IT AND IT SHATTERED HER TOOTH. I WILL NEVER GO BACK!!!!! THEY ARE ALSO REFUSING TO PAY A MEASLY $400 FOR A ROOT CANAL.

Okay so I've always been a big fan of sonic. I like that it's a bit different from all the other fast food places. Used to love their tots and corndogs and like that they serve breakfast all day.

A few months back I stopped by sonic one night with my girlfriend. In the car we started eating our tots as we waited for drinks and noticed the tots tasted moldy and rotten. The girl working the window apologized and was very nice and said they had gotten a bad batch from the factory....but apparently continued selling them knowing they were bad. They basically tasted rotten, moldy and sorta like dishhsoap.

They couldn't figure out how to refund us for the tots so offered fries instead. I didn't really want fries but I'm generally not one to complains so whatever I took them.

The real problem comes when we get home. Sitting at my island in my kitchen eating burgers and all the sudden my gf runs to the bathroom with a look of anguish on her face and screaming. When she gets to the sink she spits out pieces of her teeth and the remnants of chewed up cheeseburger. There was a little piece of bone in her burger that shattered one of her molers into pieces and leaving the root hanging out exposed.

This happenned on a Thursday night and many dentists are closed on Friday but found her a Dentist and went in to get this fixed. It took a few trips to the dentist office and a root canal but got her tooth fixed.

The following morning I called corporate as well as the restaurant manager. Both were apologetic. I told them upfront I'm not trying to be a jerk, I'm not trying to drag you guys over the coals like many people asking for pain and suffereing or missed work money. My girlfriend has dental insurance, I told Sonic that will cover most I just want them to pay the $400 which was the part my gf had to pay. Both corporate and the store manager were apologetic and said they would be happy to make it right and pay for it. They wound up turning it over to Nationwide their insurance company who is giving us a hard time and has finally said they are refusing to pay.

I own a business and if my business makes a mistake we make it right even if its a few bucks out of our pocket because we want to do right by our customers and we hold ourselves accountable for our mistakes. Apparently that is not hte case with sonic.

We are not trying to rake them over the coals, we simply want her deductable paid which is only $400 and Sonic has refused to pay for her tooth which was cracked by a bone in their cheeseburger.

I will even add to Sonics credit, I have had little bone fragments in burgers from various places and typically I'll just spit them out and won't even mention it to the restaurant however when it cracks a tooth I feel its worth mentioning and should be remedied.

Since Sonic has refused to make things right I feel the need to warn others about this establishment, I'll also be calling the Kane/Kendall health department on them later this afternoon. Thanks for nothing sonic. I was even going to continue eating there after this incident as I was going to give them the benefit of the doubt and say this was a fluke but now I will never step foot in one of their restaurants and I will tell others to do the same. I'll miss tots but will not patronize an establishment like this....

Daughter does not eat mest so she asks to go to Sonic which she frequently goes to with Grandma in North Aurora. This particular one in Montgomery was our first and last visit. We pulled into stall and asked if they had fish sandwich. Young lady asked me to repeat order, I asked once again for fish sandwich. She heard bacon cheeseburger, I corrected her and said fish once again. After about 5 minutes of her trying to guess what I said, we decided to go inside. We went inside and although heat index was a 100 this day they had doors open. We ordered via the kiosk and our order was $45 or so. After 15min a young lady came out to inform us that the fish sandwich was not available. She offered a replacement menu item and I informed her our daughter does not eat meat and that I would like a refund and to cancel order. She said ok and went back, she came back about 10 minutes later and offered a breakfast sandwich, I again stated to cancel order and issue refund. I waited again an other 5 minutes. She finally returns with my voided receipt and walks away. At no point was there ever an apology for my inconvenience considering we were there for over 30 minutes. At no point did this location live up to their company values.

Core Values: Relationships as a way of life. Surprise & Delight everyone touched by the SONIC brand. Entrepreneurial Spirit and the power of...

We stopped in at the Crest Hill location pulled into on eof the drive in spots and ordered two cheesecake shakes, a strawberry shake and a strawberry slush. After waiting 20 minutes the CarHop came out and told us they couldn't make the cheesecake shakes because the were "out" of cheesecake. We told them to make chocolate shakes instead and then proceeded to wait an additional 30 minutes with no contact from anybody. After pushing the call button again and asking where our order was we were told that they were cleaning the ice cream machine and that they would bring out the shakes immediately. We sat there for an additional 10 minutes waiting for that to happen with no service. Meanwhile we are watching through the window as 6 employees are playing with their cell phone and not doing anything. Finally an employee comes out and apologizes with the three shakes but they forgot to make the strawberry slush. So far we've been here at least 45 minutes and we're approaching an hour. This is absolutely the worst experience I've ever had at a Sonic and it makes me question if I ever want to come back to any Sonic let...