Dunkin' — Restaurant in Overland Park

GYST. Online order still not ready an HOUR later. It was just a dozen donuts, nothing fancy.

They have a sign on the drive through that says something like “be kind to the people who DID show up”, so already we know we’re dealing with a franchise owner who isn’t paying market rates for labor.

App says to go through the drive-through, so I go through the drive-through. They tell me to pull forward into the curbside pickup.

I wait 20 minutes and watch at least 15 people go through the drive-through and even more go in and out to the dining room.

I called, twice, but no one answers. I can’t go in because I have a dog in the car with me. I did leave a message.

So I go back through the drive-through, wait another 10 minutes and get to the window and then they say there is no record of my order.

I showed them my bank record that shows I was charged over an hour ago. They take down my order and tell me to again pull forward. I refused to pull ahead. If they were that busy, I wanted them to have time to process my order instead of piling on the work.

Sounds like a lot of other people are having similar issues. I’m a business owner as well. It’s one thing to blame the pandemic labor shortage, and it’s another thing to pay market rate for labor and do appropriate surge capacity planning.

And, when I finally did get my donuts, the quality was not great. Too bad for this franchise, it’s a great location with...

I used to come here a few times a week and the staff have always been amazing. They know me and treated me well. However this was the second time I was given meat on a sandwich when I specified no meat and I will no longer be coming here from this point forward. I am a vegetarian. The first time I asked for egg and cheese on a croissant and it had meat, I returned and got a new one. However his second time I asked for a plain bagel with plain cream cheese...and what I bit into was an egg and meat bagel. I’m baffled as to how you make that kind of mistake. Everything else I ordered this last time was what I did order, so it wasn’t simply me getting someone else’s order. There is no excuse for this. The attendant when I ordered even repeated back my order perfectly. Yet it was horrendously wrong. People have dietary restrictions, religious obligations, and food allergies; aplace of business dealing with food has to be...

First I want to say the service was fast but I was also the only one in there. I ordered a hot caramel latte and a donut. The man brought it to me from behind the counter and asked me if I wanted crème. I thought he meant whip crème. I said yes he took it back and I went to my car and opened my coffee and no whip cream. Ok maybe I am mistaken and they do not put whip crème on it. So I went off to Target to shop with my coffee 3/4 they way through my coffe I took a drink and got a mouthful of coffee grounds. Thank goodness I had a napkin in my coat pocket because I spit it all out. Sorry Target for getting some on the floor. I called the store to talk to manager and they had no manager on duty. The person I talked to said sorry about that and said I could call the manager tomorrow. How on earth did coffee grounds get in there without them seeing this. I opened the cup and there had to be a solid teaspoon of...