Einstein Bros. Bagels — Restaurant in Overland Park

Ok..store asked for details. Here goes. Store is dark for one. Needs better lighting. We usually come here after noon, so maybe it's an angle of the sun situation. Employees were focused on filling online orders and ignored us after we came in for several minutes. But it was abnormally long. We had plenty of time to review the menu and every bagel in the case to decide what we wanted and we still were not acknowledged while they were filling orders. No one else was inside waiting, so they had to be working on online orders. It was just me, my wife, and the two workers in the store who never even looked at us as they were busy at the back counter and also occasionally speaking to each other about the orders (I assume). I was about to say something after standing there for a while when one worker finally turned around and said something like "How can I help you?" She seemed exhausted or depressed as she didn't speak very loud and didn't look directly at us hardly at all. My wife did all the ordering and we got what we came in for, but never felt welcomed. This isn't the first time we've had this experience here. We love the bagels, but always feel like we're putting them out to wait on us! Maybe we should have stayed in our car and ordered...

I love the food and drinks here but the service at this location is absolutely terrible. I am extremely considerate and patient when it comes to food service workers, i’ve been there, but this has gotten unacceptable. I don’t know if they’re understaffed or what, but every time i go in it’s something new. I order curbside, it never gets brought out so I end up going and waiting another 15minutes until they have my order ready. I once ordered online and when I got there asked about my order because it had been placed 30minutes prior, they then told me nobody finished the order because they were out of the bagel I asked for. I don’t understand why they didn’t just call me or ask when i went in to the store if i wanted a different kind of bagel. And the other day, the most frustrating, myself and about 10 other people were waiting in line to order. 10 minutes go by, the line is out the door, and they finally decide to announce that their terminals are down so they can’t take orders. That should be something you tell people as soon as they walk in. Especially in the morning when people are usually on their way to...

My wife and I are Einstein Bros. Bagels Rewards members. My review has nothing to do with the quality of the food, service, facility, etc., which for the most part are okay for us. What I do find exasperating though is having to wait for our order/food to be ready, then pay, THEN be given the drink/coffee cup. Most folks that go to a fast casual restaurant go there because they are either in a hurry or need to move along-the time value factor. Any other fast casual and especially fast food restaurants will give you your drink cup when you order. This way you can go get your drink while your order is being prepared and not have to stand there waiting for the order to be finished, then pay, then get your coffee/drink as is the layout at Einstein. So, this review is not about this particular location, but in my opinion, the inefficient customer experience of any Einstein Bros. Bagels stores. Drink cups should be placed near where the order is given and given to the customer there, not down the counter at the POS, where payment is made. This is one way to make the Einstein Bros. Bagels chain actually...