Papa Johns Pizza — Restaurant in Overland Park

After reading reviews and having a similar experience, this franchise seems ripe for a class action. Abusing 3rd party delivery without customer's notice, allowing the third party driver to wait 20-30 minutes after they're mark your food as picked up because they were sent a stacked order that has no intention of being made at the same time. 0 communication about estimated times for orders, allowing you to "schedule" a time for an order. I'm guessing one or all of these are misleading the consumer.

Greed. And the pizza is pretty mid tbh. I finally convinced my in-laws to stop ordering pickup or delivery from there during any gatherings after explaining to them why the pizza is an hour and a half late after ordering FIRST PARTY through PJ's site, and getting shafted by the third party service they can't even reach customer support for.

They also had no clue about stacked orders for these 3rd party apps either. It's crazy when there is transparency and understanding of these business practices, people change their view of how predatory you are.

You're lucky DD doesn't care about your metrics either. You hide the communication behind your customer service, which you have 0 control over. Because if they could hear about HALF of the calls from a game night, on reservations you willingly overbooked,...

I've been coming here for years and the pizza is always great. The quality has been very consistent (I've never seen anything like the negative reviews here, which is suspicious). I trust this kitchen more than most pizza places because the kitchen is open and you can see how clean and organized everything is. The staff are always very kind and helpful. Even tonight when the incoming orders overwhelmed the kitchen and waits got pretty long (it happens), the young lady at the front was incredibly calm and kind despite people taking out their anger on her. They clearly weren't expecting the huge influx of orders, but every staff member was focused and efficiently getting the job done; it wasn't chaotic at all. I don't know what's going on with some if these negative reviews, because every experience for me (food and service) has been excellent for over a decade, and I'm quite picky about food quality and consistency. Never burnt, never undercooked, cheese & sauce consistent each time, and surprisingly they've never messed up my toppings. Shout out...

Yesterday at night, I witnessed a truly upsetting scene at this Papa John’s. A kind, calm woman who clearly struggled with English was trying to fix an issue with her order. Instead of helping, the manager treated her with shocking rudeness — he yelled at her, rushed her, and publicly humiliated her. Her only “fault” was not speaking perfect English, even though she was clearly making a huge effort to communicate. What happened wasn’t just bad customer service — it was a complete lack of empathy and human decency. Is this how customers — people — should be treated?

Papa John’s needs to take action. No one deserves to be treated that way, especially by someone in a leadership role. This kind of behavior doesn’t just damage the brand — it hurts people and excludes them. Anyone working with the public must understand that respect is the bare minimum. It’s time to stop excusing discrimination disguised as “stress.” I hope this review raises awareness, and that no one has to go through something...