Potbelly — Restaurant in Overland Park

The guys working the day we went were very nice. We went for Teacher's Appreciation Day, and it's nice that they offer it all week long (according to some websites it's all week, but the guys made it seem more like they were doing us a favor by still letting us use it, but maybe it varies by venue?). They were very accommodating, either way.

There seems to be a lot of history behind the franchise, and this one has a very "home" feel. It's also nice that they let you pick a cookie if it is your first time visiting.

Now for the critical...the sandwiches are terrible and overpriced. It had little to no flavor, and the menu item that I chose had about one artichoke on it that I could taste. For the price, these are really small. It doesn't make much sense to me that the small is 6", and a large is 9". Seems a bit like a rip off for the cost.

The soup was really good, and the cookies. The water also tasted better than the Mediterranean sandwich. Maybe I just chose the wrong option that day. When we saw the jar of pickles, we were expecting it to taste like the nostalgic traditional ones from childhood, but these were far from it.

They were cut into quarters, which I'm sure is for customer convenience, but this may have impacted the flavor. It didn't have that zesty pickle taste.

Overall, it was okay. I'd probably only go again if I were to...

Our service was good for a while until the staffed was swapped out a few times and we have officially stopped going here due to a lack in professionalism, quality and speed. We always ordered via phone but on a few occasions we walked in and our last visit was with what I hope were two brand new employees who took our order just fine then proceeded to make them and messed up the order twice. Asking us to confirm what we originally asked for before even telling us they messed up, we were just waiting forever.

After the second mistake the manager stepped out to complete the order and found that they still made it incorrectly and 45+ minutes later I just took what they made. I was offered a refund by the manager to make up for the nearly hour long wait, he said it wouldn't come in immediately but after a few weeks I never saw any refund. I asked support via email but they never replied either, I didn't care enough...

I decided to give this nice place a shot and wouldnt you know it had to be me. Ordered the orig. Pizza sandwich which was like 2 pepporonis and 40 mushrooms with sauce, horrible. Ordered the chips and short shake as meal and well, shake never came, so 10 minutes later im standing there like a fool and the supervisor asks if i needed something, i said my SS he said ill just take it off your ticket and bring you one. 10 more minutes and finally i asked a guy walking if that was mine he put it on the table. It was seriously 2 tablespoons of strawberry ice cream, and 50 ounces of whip cream and a cherry? I asked for a straw and never got one, no apology no service no anything. 1st and Last time i will go there, you helped over 30 people but left me like nobody. I was with colleagues so i was pretty embarassed they were do e and im still trying. Perception...