McAlister's Deli — Restaurant in Owasso

Took the opportunity to take The Kid to lunch a few weeks back, and we decided to go to McAlister's Deli. In the spirit of full disclosure, The Kid works here a couple hours a week during school as part of a work studies program. That said, it has nothing to do with my review. I'd shied away from McAlister's for a long time, mainly because I thought it was too "Panera-ish" for my tastes. I'm a meat and potatoes kinda guy, not the foo-foo organic sprouts and field greens on a brioche bun sort. So, I had mistakenly lumped McAlister's into that slot, for reasons totally unknown to me. I do dumb stuff like that now and then. So, shortcut back to the topic... we arrived and placed our orders. The Kid went with the cheese pizza and chips, as is her usual when nachos and taco salads aren't available. For myself, I went with a sandwich with pastrami and corned beef. Can't recall the name, but that's the one, with a side of chips. The Kid had Dr Pepper (it's in her DNA, as with The Wife), and I decided to try the world famous McAlister's Sweet Tea. (Being a southern boy, iced tea is in MY DNA). The food arrived pretty quickly in spite of it being right in the middle of the lunch rush. The Kid's pizza looked suspiciously like a Red Baron personal pan pizza, but she liked it, so that works for me. At least it was priced appropriately for what it was. My sandwich was well done, with a generous amount of meat all around. Too many times I've seen sandwhich shops slap two wafer thin slips of meat and a half pound of lettuce on some bread and serve it, and that annoys the hell out of me. McAlister's did it right. Well toasted and decently sized, it was a good lunch-worthy sandwich. Gotta admit... I wasn't a fan of the sweet tea, it being a little overly sweet for my palate. But I can see where some folks would like it. And the people, every one of them, were great. Friendly and welcoming, from the GM, Katie (who stopped by to say hi to The Kid) down to the guy who brought our food. Now that I know the straight skinny, I plan on adding McAlister's to my lunchtime...

This was only the second time I has ever been to McAlister's. Went in to place a to go order. The young lady was not friendly at all. It took forever to get my order witch was a fairly big order. In the order I had ordered two soup in a bowls. I didn't think to check my order as I live two towns away. So when I get home I was short both of the bread bowls. Had the soup just no bowls. They never gave me a receipt for my order just the slip that was on the bags. So I drove all the way back to McAlister's went in to tell the rude young lady that I wasn't given my bread bowls for my soup. She informed my that she needed my receipt I told her she never gave me one. So she tells me then their was no proof that I didn't get my bread for the soup. One I am 60 years old, handicap, and live 25 mins away. I sure wouldn't have drove all the way back over here and had to get out if my car again and come in here if I hadn't received them. All she kept telling me was there was no way they had any proof that I didn't get them. After 10 mins with her she finally gave them to me. I was very upset with the service. No only I didn't get all my order I had to drive all the way back to get yelled at. And by the time I got all the way back with the bread now my...

Placed on order online to pick up through the pickup window. While waiting for my order to be brought out to my car, I noticed an incorrect card was charged online even though I know I had selected a different card (not a big deal but online ordering issue #1). Received my food, drove home and realized that I was missing the chips I ordered, caesar dressing for the joke of a side salad I received, and a bread bowl for my soup. I live minutes away so I called the store to let them know of my missing items. After telling her what exactly was missing, the girl on the phone read through my order and argumentatively told me that I did not order a bread bowl (although I was certain that I did and the online system was having an issue registering it). No solution was offered and I had to ask if I could come pick up the missing items. Basic customer service skills would teach someone that some sort of solution should be offered whether it’s the fault of the restaurant or customer.

Aside from the missing items that I addressed over the phone, my sandwich was also made incorrectly and was a quarter of a sandwich vs half. Luckily what little food I did receive tasted good but definitely not worth the...