Chick-fil-A — Restaurant in Oxford

The "drive thru" and pickup here are both a joke! I waited 30 minutes on my food to be brought out today when I used the "drive thru". The last time I used the app to order, they didn't bring my drinks, so they went back in to get them. 15 minutes later, I'm watching the person who brings out the food chit chatting with someone from the "drive thru" who ordered after I got my incorrect order brought out. I finally got out of my car and walked over and took my drinks from her cart! #1 priority should be correcting mistakes, BEFORE you bring food out to those who just ordered! I'll just go fight traffic at the exchange...

It's bad. No refills available. They say it's because of the virus, but somehow the chicfila at the mall in Gadsden can give refills and nobody gets sick. It's just another way to extort money off people during a pandemic. If they where really worried about it they would just give you a new cup like everyone else does. You wouldn't think chicfila would go that low but clearly they will. I've been going to chicfila all life because I felt like they where a higher class of resteraunt, but if that's how they do business now I'll take my...

The fries in each combo that they served us tasted like cardboard. This has never happen to me before, they were always excellent to satisfactory. I have never felt like turning around in Oxford traffic, walking across parking lot and into a mall to find a food vender to tell someone they did a VERY UNSATISFACTORY job. Not only was the fries a disappointment but tea was colored water. Did not come back in this time but will never again. Unsatisfactory food will follow you because I...