Date: Thursday October 22, 2020 I have been a customer at Yolanda’s for over 30 years, as most of the locals have. It saddens me to write this review. Even during the Pandemic, we chose to support Yolanda’s and order at least 3 to 4 times monthly. The last few orders were messed up in some way. I have also noticed the front/reception staff is not as welcoming & friendly as they use to be, but this week was the final straw. As I arrived too order a take-out meal, I paid, stepped outside & returned to pick up order about 15 minutes later. I did not wish to wait in line again and stepped to the side. An employee approached me and asked. “was I there for pick up?” I said, “yes” and tried to explain to her I had already paid, and therefore I was standing to the side. Also, I will add that I was trying to observe the 6 feet of social distancing, which they are not enforcing when customers are in line. Before, I could finish my sentence, she rudely interrupted and said, “all I asked you was were you here for pick up and gestured her hand in the cut off motion, as she said “that is it” and then walked away as she had and order to deliver outside. I waited for her return and asked her to come over and made sure nobody else could hear us. I then asked, “what is your name?” She replied, ‘Marianna.” I then said, “Marianna, what were the last three words that you said to me?” And she repeated, “I asked you if you were here for take- out?” I then said you finished with, “THAT WAS IT!” and gestured with your hand for me to stop talking and you can’t speak to customers like that.” And she said, “yes I can.” I then said, ok well, you can’t speak to me like that.” She then said, well, that’s how I talk to customers.” And added, “there’s other customers” and again gestured with her hand for me to move to the side. I then said, “Me and my family have been customers here for over 30 years and I’ll report it to the Manager, and I pointed to “Franks” picture up on the wall. Marianna said, “go ahead he will be here in the morning.” I have never experienced rudeness and lack of customer service at this level at Yolanda’s. Most of the staff know me and my family and have built a fantastic rapport through the years. If this is the quality of staff they are now bringing in, I would suggest they may want to consider higher more people in their older years that actually know how to speak to people and understand the respectful vibe this establishment has always provided. As I do not wish to make age a factor here, it could be. As the reception staff are younger also and seem to lack the skills needed to greet and take orders with a welcoming and pleasant demeanor. We are not the only family that has noticed this change in atmosphere as we have several neighbors that have had similar experiences. I hope they correct this soon, because there will be plenty of us with no plan of return.