Jersey Mike's Subs — Restaurant in Pacific Grove

Loving the new sub place and it’s taken me so long to leave this overdue review. As I was looking for their phone number to call and see if they had power since power has been going off in the area, I was simply appalled at how many ignorant reviewers there are. As someone who has served in the hospitality business for well over 15 years, the water cup, the complaining about teenagers learning their first job, to the water cups, all these one star reviews from Karen’s are petty. Complaining about water cups when there is a Starbucks next door is redundant. Complaining about kids learning on the job is also redundant. Complaining about “possible” cross contamination- you can tell when people are completely ignorant to state protocols. Every time I’ve been into this establishment, and interacted with the staff, I immediately get the validation that these “kids” understand how important my business and my health is to them. They are proudly working to make my experience an unforgettable and safe one. From watching them wipe EVERYTHING down (and holding up the line) to ensure GF guests are safely served, to switching out gloves to ring me up- not sure why none of these people have a conversation with any of them- Adrian, the GM, will tell you himself how he prides himself on coaching these kids to help them develop their characters as they navigate through school and work. Whether they have someone from corporate or not, I’ve been here plenty of times to say that I’ve had the pleasure of meeting their corporate leaders, they always make you feel like you’re a friend who’s just in for a delicious sandwich, whether my sandwich touched lettuce from the previous sandwich or not, is irrelevant. As long as my sandwich wasn’t made on the floor, I always feel safe ordering a sub from people who take public safety, serious. People need to stay at home and make their own sandwiches if they’re not happy with the store’s protocols, at least your dogs and cats aren’t rolling around this...

2-24-25: Yes I’m back at Jersey Mike’s Subs for my 23rd time this year since 1-6-25. They have 16 different COLD SUB sandwiches on their menu and I’ve tried 13 of them, the latest was the #12 CANCRO SPECIAL which is one of my favorite Cold Sub sandwiches.There’s only 3 Cold Subs I haven’t tried; #1 BLT, #14 THE VEGGIE, and ROASTED CHICKEN BREAST. One suggestion I have is to ADD Banana Peppers & Hot Chopped Pepper Relish to any of the Cold Subs. Today I ordered the ROASTED CHICKEN BREAST {Regular, White Bread ; Roasted Chicken Breast Served with Onions, Shredded Lettuce, Tomato, Red Wine Vinegar, Oregano, Oil, & Salt} added Banana Peppers & Hot Chopped Pepper Relish. I ordered Doritos Cool Ranch Chips, and 9-3-9-2-1 P-E-P-S-I {Unofficial Official Drink for Carmel , CA} Ordered @:10:19 a.m. (Arrives 10:37-10:47) Arrived @: 10:39 a.m. Driver 🚖: Andrey ⭐️⭐️⭐️ Sandwich comes delivered in a sealed (taped) brown paper bag. I unwrap the sandwich and it looks good, nicely made not all sloppy with ingredients falling out of sandwich like other Sub shops {Subway}. I take the top half of the bread off and ADD the Doritos Cool Ranch Chips to the sandwich 😋🙌👍. This is the Best sandwich hack ever! The bread 🥖 is so soft and fresh, Roasted Chicken chicken breast is good and all the ingredients taste great with the addition of the Banana Peppers, Hot chopped pepper relish and Doritos Cool Ranch Chips combination of Sweet taste with the added Crunch from the Doritos. Definitely a Sub Above as I finish off 14th Sub off the Cold Subs...

I have been three times now with hopes a new store improves. The food tastes good as I have experienced at every Jersey Mikes I have been from East to west coast. The first time was busy but was good and the grand opening. The second time it was "my fault" I did not ask for bread bc was told every sandwich comes with white unless the customer asks for something different - unlike all other JM I have been which ask me which type of bread. Ok I learned. The third time I went bc received a gift card. I attempted to use gift card only to be told it declined despite me asking to try again bc just received. Instead I was given card back and said sorry so I paid cash. Ok maybe a "mistake" on my end again. Nope. I called to verify had funds and asked manager what I should do. He checked it and said just make sure you swipe it harder next time. Well the swipe was for the employee to do. I was so disappointed and no longer wanting a jersey Mikes sub I left and gave my gift card to next person in line- maybe they will have better luck with an employees swiping abilities and able to enjoy. Seems no one at this site has any accountability for the small things that mean a lot. Although I must mention the person helping me first was polite and polite Ben asked what type of bread with a smile-hopefully his positive attitude will be contagious for the others...