Dairy Queen Grill & Chill — Restaurant in Paducah

I went through and got a 2 for 5 with a fry and large soda, I get to the window and get my food and drink, as I always do I request a bbq sauce for my fries, which I know they charge .63$ for, the young woman in the window then says “we have to charge you for it” to which I never said I didn’t care paying for it, that’s the reason why I asked for it…. ANYWAYS I pay for my sauce and go to pull out, I take a bite of a fry…. Its like ice cold, so I come back around to the window to which I hear the employees snickering “what’s wrong with it” to which I ask the lady “can I have fresh fry’s?” And she slams the bag into the trash and goes “he wants fresh fry’s since he had to pay for sauce” I never said that, I only requested fresh fry’s because it was the only food item on my order and I would like it to be fresh, it’s not my fault they didn’t ensure the quality of my food before sending it out of the window....

Me and my boyfriend go to DQ by the park every night but we decided to go to the one on Southside after we went to Walmart. My bf said I would like a large chocolate cone dipped in chocolate and a small chocolate cone. We paid and she hands us the cones. I can see from mine that it was vanilla running out of it. And then they hand my bf a vanilla DIPPED cone. He said I said I wanted a large chocolate dipped in chocolate cone and I wanted a small chocolate cone. The girl at the register said, “Oh our chocolate icecream is under maintenance.” Had she told us when he ordered it we would not have ordered anything because either of us likes vanilla ice cream. That was almost $9 for ice cream we ended up throwing away. Please educate your workers to tell people if you ate out of something they order and not just substitute it with whatever they want. This is not how business...

Very disappointed with this Dairy Queen now! Looks like I will be going back to the one by Noble Park and deal with hormone raged teens than dealing with this location that has a guy with a beard making your food and not having to wear a hair net over it. Also I am puzzled about the felon they hired that is on parole for drugs, endangerment of young kids and having a stolen weapon! I sure dont feel safe here anymore especially with someone like that working there after only being on parole for a month and who was labeled as high risk! I'll pass on this location! How dare you put the safety of others at risk and not make someone cover a beard up that is...