Los Amigos Mexican Restaurant — Restaurant in Paducah

So, I know good Mexican food, Im from California and was raised on authentic Mexican food. This is not it. And two stars rating is a stretch in my opinion. I'm trying to be nice at this point. We ordered a chicken burrito rice and beans it came with lettuce ONE HALF of ONE SLICE of tomato and sour cream. I spoke to the waitress prior to ordering and specifically asked how the Chile rellano s were made as we both wanted one, and she told me "it's a Chile, stuffed with cheese, egg battered and fried with red sauce on top. So we ordered two Ala carte Chile rellanos. The plates came and the Chile rellanos were nothing even remotely close to what the waitress described. It was a plate of unseasoned ground beef with a tiny strip of canned cooked green Chile (like Ortega) about 1-1/2" wide by possibly 2" long tossed in top of the ground beef then sprinkled with cheddar cheese. Complete laziness. So we inquired as to what those two plates were and I said to her, you told me they're cheese stuffed, battered and fried, and she said "they are!" I sliced into one and separated it and said where's the cheese, there isn't any! She had not much to say other than do you want them? We said we would try them but they weren't even slightly good. If my son won't eat it, there's a problem, he usually likes everything but said he couldn't eat it and was going to leave it. I never even tasted mine at that point. The waitress came back and I pulled up a picture of a Chile rellano on my phone and showed it to her and she got attitude and said "I don't know, MA'AM I've worked here for years and that's how they do it here" 🤔 okay..if "that's how they do it here" then WHY did you JUST describe a Chile rellano (as the picture I showed you), then bring me a plate of ground beef? It literally looked like someone browned ground beef in a skillet, dumped it on a plate and threw a strip of Ortega green Chile and some cheddar cheese on it and nuked it. I've never seen anything like it in my life. The burritos were just okay, nothing to write home about the rice and beans on the plate were okay. The chips and salsa were good. Would I return? NO. The food wasn't anything I'd ever want again and the waitresses attitude was a big zero. And something else we found to be strange, is the combination plates don't all come with rice and beans like every other Mexican restaurant I've been to. Very bizarre. I did leave her a decent tip although her attitude wasn't swift.

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Worst experience ever. It was Cinco DeMayo so we expected a bit of a wait but arrived at 7:30 pm with a party of 6. After 15 minutes to be seated, we were served chips and salsa in a timely manner. We placed our order when our server finally arrived to take our drinks. Our order was taken right about 7:50. We frequent this location because of their speedy turn around on tables and food. This was not one of those times. At 8:40 we inquired about our food at which time we were informed it would not be much longer. At 8:50, our food started to come out a couple plates at a time. 2 plates had cold food on the inside of the prepared dish. Finally by 9pm we had all of our food which had been thrown together in an obvious hurry. When it was questioned why all the other tables around us had been seated 30 plus minutes after us and had already received their food, it was explained that it was Cinco DeMayo and they were busy which takes longer for some dishes. When we received our check, the order was placed at 8:41pm! When questioned, the manager told us that is when and adjustment was made to the check but the discount was not given on the ticket, it was given at the register in the amount of 6 dollars! I'm sorry to say but I don't believe I can ever frequent this...

If I could give zero stars I would. My husband is from Paducah and we were in town visiting his family and decided to call a take out order in to this restaurant. I called using my phone which has an out of state number.(why my phone number had anything to do with my ordering food I have no idea) I start my order and the guy taking the order interrupts me to tell me the restaurant in is Paducah I try to explain my husband is from here and we're visiting but he was a condescending a**hole who interrupted the whole time. When I finally am able to finish telling this guy the order (due to his constant commentary on everything I wanted) he responds with "we will make up when you get here" while laughing and hangs up the phone. My husband is hearing the whole conversation and is beyond mad at this point. Calls the restaurant back on his phone and tells the guy about the conversation I just had and he proceeds to get rude with my husband also, so my husband says never mind we don't want the food. I don't know if the foods good but if this is how you allow your employees to treat paying customers, I wouldn't spend a dime there. Worst customer service I've ever...