Via Roma Cafe — Restaurant in Palm Beach

I’ve visited this coffee shop a few times. A few weeks ago I was shopping with my husband and mother-in law in the jewelry store next door and we decided to take a quick break. I went into Via Roma Cafe to get some water, the employee was so sweet and offered me some cups of water on the house. I went outside so we can drink the waters and sit on the outdoor chairs. We were sitting for not even 2 minutes when an older looking man came up to me and asked “are you guys going to be ordering anything or…” and I replied that we are drinking our water taking a quick break from walking. He replied “yeah well these seats are for customers who will be buying”. For context, cafe was nearly empty with no line of customers. I looked at my husband and my husband said “are you telling us you want us to leave?” and the older man said “well do you not understand?”. I told him he was being rude. He replied with “no, its not rude, do you just not understand…”. He was rude, arrogant, unpleasant, and clearly thirsty for money. I consider myself a customer even if that particular day and moment I didn't “hand money into the employee’s hand” I still went in with intention to buy water and was given water on the house. Like I mentioned, I’ve passed into the cafe for coffee in the past when I'm in the area. That is absolutely not the way to service customers whether they’ve bought something that day or any other day before. I’m assuming this guy was the owner. I obviously wont be returning or ever recommending this rude old man’s cafe. Hope he he treats his...

Do not visit this establishment! The manager is extremely rude and treats both customers and employees horribly. My wife, who has bought coffee there in the past, went inside to purchase a bottle of water for my 70-year-old mother. While she was inside, the barista kindly offered her a few cups of water instead. Within two minutes of sitting down outside, the rude and arrogant manager approached us to inform us that the seats are for paying customers only. I'm not sure if me being Black had anything to do with it, but I have a feeling it might have. For context, there was only one other couple outside, the place was...

Every morning my coworkers get these delicious looking breakfast sandwiches and today I thought I would give it a shot. I should have confirmed the location, because what I pulled out of the to-go box was certainly not what they got. 😞 I paid x2 what they did for an old CRUSTY croissant and an egg that was still ice cold in the middle. $23 for a cold, stale sandwich and a small latte. Not gonna lie, I absolutely feel ripped off. We all got a good laugh out of it though as we compared our meals. At least they put me on the list for future breakfast runs, and I now know...