CHANEL — Local services in Palm Beach

I live in Atlanta but waited to purchase until traveling to an area with an actual boutique. What a mistake! The salespeople did not greet us and were very unfriendly until it became clear my mother and I were going to purchase. In total, we spent almost $10k on a bag, hat and cashmere scarf. The sales associate told us she would box everything up and have it ready for us if we wanted to continue to explore the area or have lunch. We returned about a half hour later and were rushed out of the store with one shopping bag. I protested that my purchase (the scarf) was a separate transaction and that I wanted a separate bag. I also noted that it didn’t look like my purchase was even included in the bag we were handed. Multiple sales associates tried to reassure us everything was there, instead of simply checking and realizing that my purchase was missing. If I had listened to them, we would have left without the $1600 scarf. After some additional waiting, I was handed a bag with makeup thumbprints and a totally dishelved looking product. I had been told the scarf would be steamed by Donna (the original associate we worked with), but then later found out she chose to take her lunch break and leave the task for someone else. No surprise here, the sales associate who hurriedly boxed my scarf did not bother to steam it. Very low class people working here who seem to cast judgement on the actual professionals who can afford the product. I would not...

This weekend was my first visit at Chanel on Worth. I stood curbside for a bit in complete adoration of the visual display which was a mannequin draped in a full lace blouse, trouser with a bow accent at the waist and a full length matching duster with inconspicuous Chanel logos placed throughout the lace. It was absolutely breathtaking. Eventually my friend who initially didn't want to go in, agreed to enter to enjoy the boutique.

WE WERE NEVER GREETED. I've visited Chanel boutiques in Berlin and Milan where English isn't the primary language and they've very warmly greeted you upon entrance because after all, what is luxury if the experience doesn't even start with a greeting. So, because good manners are innocuous, I returned the surprise and questioning stares of the staff and security with warm greetings. Priceless.

I began to help myself at the makeup counter when enter sweet Jillian. Jillian immediately greeted me, asked did I need any help, chatted me in an enjoyable way then immediately jumped into multi-tasking mode to assist my friend and I with a shoe. Jillian effortless closed my purchase and offered me much needed water. The icing on the cake: I asked for restaurant recommendations and Jillian did not disappoint. She shared many options, and either specialities to include walking directions to reach them.

Thank you Jillian for salvaging the experience! See...

Me and my spouse had excellent experience here. First to start, I wanted to buy a Chanel bag for our first year anniversary and since it was our first Chanel bag we wanted it to be special. We had visited first the Chanel in Bal Harbour. The experience was good there but they were out of stock on what we wanted. So, we came to this location and we were AMAZED. We drove quite a bit to get here.

Our sales advisor was Michelle. She was excellent on multitude of levels: professional, yet friendly and approachable. If you can, highly recommend Michelle. She has TONS of experience in Chanel and this helped ALOT. However, the other sales advisors were also very friendly and accommodating. The most important skill set that a lot of other sales advisors lacked when we looked at OTHER places was ----listening skills---but Michelle was exceptional in this matter. We just wanted someone to listen to what we were looking for and liked. We knew what we wanted BEFORE stepping into the store. Michelle not only listened but exposed us to alternatives but still in line with what we want. When we had a request, Michelle never showed fatigue, reservations, or lackluster. She never showed inconvinence --which is key. Her positivity was contagious and embraceable.

We all celebrated our Chanel purchase with nice champagne and enjoyed our experience. Will definitely come...