Delicias Of Portugal Bakery II — Restaurant in Palm Coast

Honestly, I’m really disappointed with this place. As someone who isn’t Portuguese and went in hoping to get introduced to the culture through an authentic bakery experience—great coffee, pastries, cakes—I left feeling unwelcome and let down.

It does seem authentic in the sense that plenty of Portuguese people were enjoying themselves there, but as an outsider, the atmosphere came across as cold and uninviting. The staff seemed disinterested, rushed us through our questions about the baked goods, and generally made us feel like an afterthought rather than valued customers.

As for the food and drinks, they were a mixed bag. The pastries were decent—warmish, with good flavor—but nothing outstanding. The black coffee was extremely strong, which might be a plus if that’s your thing. But the iced coffee was honestly one of the worst I’ve ever had: watery, bland, and clearly thrown together without care. It was so diluted you could barely even taste the coffee. If they can’t make it properly, why even have it on the menu?

Overall, the only truly “authentic” thing about the place seemed to be the brusque, stereotypical European-style service attitude. I went in genuinely hoping to learn about and enjoy Portuguese bakery culture, but I left feeling like I wasn’t welcome or worth their time. It was just disappointing, and I can’t recommend it.

Update (response to business owner’s reply):

I’m both surprised and appalled by the owner’s unprofessional and insulting response. Instead of addressing my specific, constructive feedback about poor service and product quality, they chose to accuse me of being “more manly” and shame me for sharing my ‘less than stellar’ experience. That’s not how any business, especially a small one, should respond to criticism.

I also find it disrespectful that they replied in Portuguese here on Google despite my clearly stating I’m an English-speaking American. When they are in a multicultural society like the United States they should be respectful of the different people that aren’t like them, just like I and so many Americans try to be with each other. I hoped to speak up honestly about the customer service and food to help them improve. A little acknowledgment and respect goes a long way for any business that wants to thrive in my humble opinion.

During my visit, while they did speak English to take our order, they weren’t as friendly or welcoming as I’d expected. They seemed standoffish and offered no real help, which made me feel like an outsider. I don’t know what they mean by friendly at all because I didn’t see them going out of their way to help me. The customer should be the priority always. No matter if they are making the most senseless requests or remarks, you address them with respect. And I take no joy in saying that about anyone’s small business, I genuinely try to encourage good behavior and stay positive. That’s why it hurt to leave a negative review in the first place.

But in the end, as someone who has worked in small business myself, I know that insulting paying customers for honest criticism is not sustainable. I’m leaving this update so others know what to expect, not just rushed service and disappointing iced coffee, but also a defensive attitude toward anyone offering honest feedback. If you want your business to thrive, you need to understand good customer service, accept feedback, and make a quality impact so customers want to return. I wish you the best and hope you’ll consider...

I have been here three times and my family multiple as well. I will not go back after my last experience. We all decided to go for cappuccinos. Upon entering the shop, it did not smell very well, which is usually my first hint to walk out of businesses, that’s especially odd for a bakery. Our two friends ordered their cappuccinos in front of us, Paid about 5$ and change each for a small cup. Not something we normally would spend our money on but decided we wanted to try the cappuccino as well. So we ordered the same thing, 1 cappuccino for both my husband and I to share together, for the same price, 5 dollars and change. The cup that we received over our friends was 3x the size, for the same price. they looked at their coffees after we received ours and looked disappointed. Not really how we wanted our friends to feel over us! If it was just a nice gesture, that’s great, but business here is clearly not fair to all customers and you can see that in other 1 star reviews on here. The coffee was mediocre. They do not post their prices so you never know what you’re going to pay. Your service will depend on however the barista is feeling. Also, The hot plate on the top of the counter says it’s hot but i checked and it was actually the opposite. That food that’s in that case should not be left out at those temperatures, for who knows how long. Some bakery items did not seem as they were baked...

• PLEASE LIKE & SHARE OUR REVIEWS. * Wheelchair accessible entrance & restrooms. This is a hidden gem! It doesn't get any more authentic than this. Their pastries are flaky & fresh. They have so much variety. They do have specialty coffees and cookies. The owner, Maria is such a gorgeous gal with a sweet heart. Witnessed her personally welcome some of her customers personally, by name and with a warm hug. Highly recommend their little creme brulee style pastry. They look like a tart. Milke'. It looks like a plain flat muffin but it is heavy and rich. Not too sweet. Just amazing! Their lattes are nice. Not super strong but def strong enough... pastries take the cake (pun intended). If you want to treat your office, bring a box of these & your team will love you! Follow them on Instagram : @deliciasofportugal

This is a wonderful place for meeting friends & clients but the internet is so offy, I do not recommend using as a work station. *Video shows an empty cafe... it was empty for all of 30 seconds. It is never empty but service is very efficient. Looking for part-time work? Our team is expanding into Palm Coast. Looking for folks who have a heart for people and integrity. We offer free budget coaching. Ransomfinancialteam@gmail.com FB: Ransom Financial Team IG :...