Taco Bell — Restaurant in Palm Desert

On July 2nd went through drive thru and it was around 10pm had a big order all just thrown in one big bag including our box items, 2 of our luxe “boxes” which were missing the chulupas and the other “box” was missing the dorito taco and also missing out chicken quesadilla. So we were asked to park in front of store in which manager Laura brought out are order and assured us everything was inside so I peeked but it was too much to check and I trusted them. We get back to our hotel and sure enough we’re missing those items. I typically let this stuff slide but it was too much & I called store spoke to Laura who seemed nervous but did apologize and she asked if we could go back I said no and requested a credit back on my card in which she said she couldn’t do without my card. But she promised I get a giftcard to use at any location because I made her aware we are from out of town. Well 2 weeks later never hear back until I get a $5 coupon for next visit 😂 such an insult! Keep your $5 because what I was missing costed much more than that! So be careful if you visit this location and check all your items because they don’t care and won’t keep their word if...

Don't bother them by ordering food! They're too busy to wait on you! Showed up late at this TB for my online order (that's on me, to be clear). Came inside before 6:15 so they could remake it. 0 customers waiting, 1 in the lobby eating. For at least 5 minutes, no one made food, until a drive-thru order showed up, they made her order, still I waited. A 2nd drive thru order was taken and served, and finally they gave me my food about 6:30. Wasn't checked, just dropped on the counter and they walked away. I was running late for my 7:00 movie so I just left, but yes, the order was wrong. My wife called the store about it, the manager yelled at her. She worked for TB as a teen, and I've managed at multiple TB locations, so we understand the job. And this was unacceptable. I'd be happily hiring new staff for all those let go over service like this, and replace them with people who actually want to work for a living. Save your money, and more importantly your time, and go somewhere...

Went in the middle of the day and there were no other customers there. An employee was talking to another employee about the fact that she forgot her uniform and still wanted to work. I stood there for a while and someone in the back hollered at me to use the kiosk to order. An older gentlemen walked in to order and was told the same thing. While I was waiting for my order a very senior guy came in and they told him the same thing. He said he doesn't use those and they told him that was his only option. The food portions were very small. This is a senior community with a sun city across the street and these older people don't want to use the kiosk. Maybe teach the employees better manners and kindness. I will be going to Del Taco from now on. I will also send in a letter to the Sun City paper about this and let...