Starbucks — Restaurant in Palm Springs

Just so you know the power outlets are individually controlled from the back room. So these unprofessional people can assert power and control over customers at will as a way to bully and shame customers. They do it for all the people they don't want coming inside. But let's be honest hardly any of the employees in this company has a clue what customer service really is for the most part it's hard enough for them to maintain the seconds of service required to handle a drive Thru order. I used to respect a few of the people here but it only takes one person with the need for attention hiding low self esteem to make a snap judgment and form the wrong opinion to spread the hate as you watch it spread like a deadly contagion spreading throughout the entire staff. And then your being bullied lied to your drinks are messed up and your money is wasted you from there on out are simply treated as less than. Corporate has watched this spread with the comments of all the locations over the globe and I honestly believe they won't do a single thing about it. Since they are way to busy raising prices and cutting costs due to decline in business. Advertising exactly the same thing as with their desire to make their stores more people friendly and want to draw back in repeat and loyal customers. Come on wake up and smell the coffee Starbucks you no longer have the same value in customer service as you used to and what used to be standard with any customer based business. I've watched these young kids manipulate customers and drive them out of the store by any means they have either they blasted music to where they can only hear each other via head set (which they should know that at least half of their talking about a customer can still be heard especially when you are standing right in front of or no more than 2 feet away) also turning the temperature to sub zero and what ever else they have available to them at the moment all to make customers leave and go running from their lobby. Mostly in the evening as it's definitely not possible during 4am to 6pm the store seems have become an employee hang out where laugh like their at a pajama party and even day shift drop in for this exclusive time. Actually most of these power and control techniques are exactly some of the same things used at war and is a trained skill in psychological warfare. It's not a good look for a global company upset at the drop in business and profit knowing this is a wide-spread issue meanwhile exclaiming to the public that they do want more incoming traffic and get that feeling back of comfort back like coffee with friends. It's just not going to happen Starbucks not when you allow your staff to become so indignant to face to face customer service. And it's going to take more than a single 2 minute secret shopper visits to catch on to what is truly going on behind your coffee house doors you should have just made all your stores drive up or just start locking up the glass and putting a big red mat outside stating no one allowed past the front doors. This is what will crumble your business as you watch thousands and thousands of stores close due to decline in bad...

When are you going to teach your employees face to face customer service. I'm appalled that so many businesses are all about drive thru that makes feel like you're just 10 second part of the day. No people connection anymore there is something to be said how we treat other's as humans I'm disappointed daily by our countries after COVID hatred towards ALL it's not a good look personally or professionally. Your employees actions are that of the school yard and they are the bully. You dread coming in if you are a true coffee drinker or stuck with a specific store due to convenience. Your just now learning what that does to your business it is only coffee and is something everyone can live without. Especially when you add insult to injury when you add the 5th or 6th cost increase of another .25c you really hit all the parts making us pay for your mistakes. Covid is over you've compensated for that from the traffic and then some returning back to our daily habits adding you to many more. Shame on you for leaving your stores unchecked with the continued non fear based rudeness post Covid. For many of your younger newer employees they have never been taught or what proper customer service is allowing them to set the stage for the new standards of business for Starbucks across the US and there is no amount of money you give with raises and making the procedures for drink recipes easier that will change this disease. It's become contagious to the people who actually know better with half of them only hiding true self behind the fake of customer service part of personality they just don't try anymore it's simply that most of your staff just doesn't care or never did in the 1st place. Now you want to reward that while expecting more of us to come in and stay in along with any friends you can meet up there. Along with the expectation that we pay for the raises on top of it. Only an abusive militant corporation would expect more of the people but not of their own. This epidemic has run rampant for far to long and if you want change true change start with not rewarding the wrong but by recognizing the disease and cutting it out like cancer. Remove your bullies and make it warm and friendly go back to basics Yes but demand more for your standards and go really back to basics teaching the true meaning of customer service best yet find the ones that it just comes natural and those you lost will return along with bringing in 10Xs more new customers

I look forward to being back in Dutch Bros region very soon they have been home of the drive thru since day one and they still make you feel like you are having coffee...

Brando is so unhelpful and mean . He is the worst manager I don’t know how he is one. He has a cocky attitude handed a me a number for corporate and said good luck my name is Brando with voice as if he’s untouchable or irreplaceable. A boost of confidence that my option doesn’t matter and no mater what I say doesn’t change the fact he embarrresed me and humiliated me in front on my family and store…..anyways I come to Starbucks everyday three times a day at best for years usually 425 sunrise is my store they all know me by name Aviva and love me they are the best store I’ve been going to all these stores for YEARS and this location when it first opened where this location1755 n sunrise way burn my expresso and Brando caught an attitude with me once before and belittled me. I have receipts from the last few month I’ve spent hundreds a months between this establishment and surrounding ones Fast forward to this morning I was in a rushed i asked for a quad esspresso in a venti cup with ice and SPLASH of milk and Carmel drizzle so I received a quad espresso (four dark) filled to the brim with milk. I politely told the barista that the order is wrong. I’m sorry all that milk would hurt my stomach and then they quickly said they were making it again which is fine. However, when I received the next cup, there was no ice to the top at all it was just a fourth shots, and there was no caramel drizzle, so when I asked to talk to the manager, Brando got flustered, came to the window and said that this wasn’t the store for me, and that I’ve had an issue, which is the same issue I had, which I talked about before instead of re-making my drink, and making things right he gave me a refund supposedly to my card, which I did not receive, and not even apologetic told me I’m not welcome so I came into the store to get my refund and the receipt which I was not given in the first place for my refund and he told me that he was gonna call the cops on me and he did!!!!!!!!!! when all I was asking for was my money back or a card to get at another Starbucks like a reimbursement of some sort he was really rude and embarrass me in front of the whole store. I have proof and receipts goodday. Don’t worry I won’t be going to this location anymore however, I feel like this manager is a bully and treats people...