Nopagow Thai Restaurant — Restaurant in Palmdale

Spent $80 on delivery for my whole family and got two forks for a huge order. Called the restaurant to ask how that made any sense and was told they assume I'm at a house with utensils when I'm not. ASSUME... How do you spell that? What's the saying? And told me we can wash and reuse the utensils. He said they can choose to give their customers as many utensils as they want. I explained to him that I'm staying at a hotel temporarily as a first responder due to COVID. And explained that I shouldn't have to ask concierge to bring me utensils when they aren't even serving food due to covid. Why even give two if you feel you don't need to give the appropriate amount and assume I'm at a house not a business... And assume I have utensils. If I was at home I would cook and use my own utensils. I explained I'm eating your food for delivery for convenience. That's why restaurants have napkins and utensils. Convenience. I told him I still tip good and give great ratings and support mom and pop restaurants as my family has the same history, and I ran a restaurant myself. He said word for word "I don't care if you ran a restaurant or not...". Great response to a customer who is sharing their frustrations. Obviously he doesn't understand how the industry is supposed to be run. I told him I understand his frustrations and his POV also but if that's how he wants to end the conversation then so be it. He just was silent... I had to say "hello? You still there?". He just said. . "Yeah". So I just said ok have a good night. And he just hung up on me. I don't even know how the food tasted because I've lost my appetite at this point. I can't support a business run by someone who can't control his temper and look at situations with empathy and from the view of their customers, the people who literally feed their families and support their business making them money. Thanks for supporting your local first responders, with your aggressive attitude and zero sense of customer satisfaction, lack of empathy, and complex that stops you from giving a simple apology. I told him straight forward I'm not looking for a refund or discount or any compensation. He was silent. Not even a half or fake apology. Good job. Hope your ratings get even worse as you are already rated very low in comparison to your other Thai restaurant competitors in the...

What a beautiful date nite for hubby and I. We are the owners of Luv'n Crockett's Homestyle BBQ. We were selling all day for Lancaster small business Saturday and needed dinner. My husband Google and read the reviews. A few from about 11mos weren't so good but we had a good feeling. We arrived and it was dim lighting just as we wanted. What made me very happy was the heat coming through the vent itcwas so cozy. It's winter but some place still have air conditioning. Sue greeted us and we were in for the unexpected night of our lives. She was so courteous and attentive. We ordered fried rice with chicken, beef and shrimp, an appetizer of half egg rolls and half fried won tons. Everything was so fresh. The appetizers were crisp and hot! I don't wat left overs but I brought them home. Sue sat next to me and talked or should I say entertained us. We were so tired but didn't want to leave her company. She is 72yr old and glides through the restaurant like a 20 year old. She said I was pretty look like Oprah Winfrey. She also advised we will be blessed with a restaurant one day. I pray and received her affirmation. The dining was great and restaurant clean and cozy! Great job guys we will be back! If you go tell Sue Oprah Winfrey sent...

OMG TODAY I SEE LARGE SIGN, 5.99 LUNCH SPECIAL . i GO INSIDE, THE ASIA WOMAN TAKES MY ORDER, DOES NOT ASK ME WHAT KIND OF MEAT I WANT, SHE TELLS ME IT WILL BE 7.65. I SAID CALMLY AND WITH RESPECT, YOUR SIGN SAYS 5.99 SHE SAYS NO NO 6.99. I REPEAT THAT THE SIGN SAYS 5.99, SHE RAISES HER VOICE ALMOST SHOUTING AT ME NO NO I WALK AWAY BEFORE SHE TAKES A SWING. I AM A COUNTRY GIRL, IF YOU SWING AT ME, I WILL TOO. I WAIT TILL THE FOOD COMES OUT, WALK OUTSIDE THE SIGN STILL SAYS 5.99 SO JUST BECAUSE OF HER RUDE LOUD MANNER, I WALK BACK INSIDE AND TELL HER SHE NEEDS TO GIVE ME 1.00 OMG OMG OMG SHE STARTS SCREEMING AT ME NO, NO, I NOT GIVE TO YOU 1.00 THE YOUNG MAN IN THE BACK (COOKING ) TELLS HER I AM RIGHT AND GIVE ME MY CHANGE, SHE REFUSED YELLED AT HIM, HE CAME OUT AND HANDED ME THE 1.00 APOLOGIZED SAID HE WAS CALLING THE BOSS TO TELL HIM WHAT SHE DID. WOW IN AMERICA IF YOU ADVERTISE IN BIG LETTERS A PRICE OF SOMETHING, YOU HAVE TO HONOR THAT. SOMETHING I GUESS WHERE SHE COMES...