Panda Express — Restaurant in Palmdale

Visited early January & the frontline staff were sub parr when compared w/ other Panda Expresses. They made mistakes (most egregious being designating Spring Rolls as an entree item (instead of side appetizer as I ordered which was probably more expensive) & failing to provide the ordered item A rather unpleasant (Supervisor?) who had very shoddy customer service was indignant that I called them on the mistake (after I waited in line again). When she explained that I wasn't charged for Spring Rolls (she smeared food sauce over my receipt) I offered to purchase another entree but she said there were too many people I was keeping waiting in line & w/ very bad grace provided the missing Orange Chicken but only filling the container less than 3/4 full. How was I delaying the other customers? I had waited my 2nd turn & could shuffle forward to pay - just like everyone else. Not only did she leave me w/ a bad feeling w/ her unprofessional manner & rudeness by not taking responsibility & apologizing for their confusion, but she stole the cost of an entree from Panda Express. I'll not be returning. The staff at the Panda on 10th street near the mall are generally better behaved. Think I'll visit them today to confirm. Beef & Broccoli...

Had dinner here last night and I did not expect the treatment I got from one of their crew named "Ana". I was the first one in line and there was a white guy beside me and instead of taking my order first she asked the guy instead, but the guy said to her to take my order first since I was the first one in line, and so she did. To my dismay she only did my order halfway and got back to the guy again and completed his order. The guy apologized to me saying "I'm really sorry. I thought she would finish your order first." Well I though so too. I do not know her and I do not know what her problem was but she should not treat anyone like that. I do not know if she was just plain racist or what. The one star I am giving is not for the store or their food. I like their food and they have nice, friendly crew except they were mixed with this one rotten tomato who does not treat the customers right. She does not even greet nor smile at the customers. How rude! By the way if you are curious enough to see who Ana is when you come to this store, she is the tallest female employee there. And maybe she would treat you in a certain way just because she would take white people's...

I ordered a online order thru there app once I received my order I noticed that they messed up on one of my items I had called an Patty answered the phone she was VERY VERY rude she cut cutting me off as I was trying to explain to her and argued with me that I was wrong about the item I had ordered. I then asked to speak to a supervisor she said none was available to talk to me . She then once again started arguing with me stating that 3 people check the order and she doesn’t know what to tell me because the order is right . I came to the store and Joesph the one in charged was VERY understanding and nice and helped me out other no hesitation. I am not trying to get anything for free I just wanted what I paid for . You guys need more people like Joseph ! I Understand order get messed at times I worked in fast food before . But arguing with your customers without hearing them out is very unprofessional. I was upset with my service with Patty for being very rude and very...