HOCAA BUBBLE TEA（Palmer Park Mall） — Restaurant in Palmer Township

Horrible service and lacks product at Palmer location. Around lunch time went for a drink and the one employee working there went on break. I have worked in the food industry, you simply don't go on break during peak business time. The next visit they said their ice machine was broken or they didn't have the product and could not make the lychee tea I wanted. They opened up in the Stroudsmall.....SAME thing today!!!! They said they didn't have the machine/ product and it's even marketed in the site and storefront/stands. Something needs to be done. The only thing consistant about Hocaa is lacking product and...

Just left HOCAA and, once again, I’m disappointed. Not even exaggerating—this is the fifth time I’ve come to this location, and they’ve been out of brown sugar boba. When I asked why it’s always out of stock, I was told to come earlier in the day. On top of that, the customer service was terrible—no greeting, no apology for constantly being out of stock, and no response when I said thank you after getting my kids’ drinks. I even repeated myself to make sure she heard me, and she still ignored me. Thankfully, another employee, who probably picked up on my frustration, wished us a...

The bubble tea never disappoints. However...I feel like they kinda come and go as they please. They say they close at 7. I showed up at 623 and they had already closed. That's happened at least 3 times so far. They also show up when they want. I believe their hours online/store signage said they opened at 11 am and I waited until 1115 and still no one had showed up to open so we...