Fritanga Monimbo Palmetto Bay — Restaurant in Palmetto Bay

I’ve been to this restaurant multiple times, and unfortunately, the customer service has consistently been disappointing—particularly when two specific staff members are working: a Cuban woman with blue eyes and a shorter Venezuelan woman (whose names I don’t know). Their attitude is consistently unkind, and they often come across as dismissive and uninterested in providing quality service.

It’s rare to be greeted with warmth, and each visit tends to involve some sort of issue—whether it’s items missing from the order or unprofessional comments. This time, we were missing the tajadas from our order. When we inquired about it, there was no apology, just indifference.

Additionally, we’ve been told more than once that they don’t make quesillo because they “don’t know how” since they’re not Nicaraguan—said in a very dismissive and disrespectful tone. On another occasion, they didn’t have any salad, stating they had sold out. It’s surprising and frustrating that a Nicaraguan restaurant wouldn’t prioritize having such a basic item that’s typically part of the meal.

When we asked about fried cheese, we were told they wouldn’t make it because the fryer was off and it would take too long—yet, minutes later, we saw cheese being served. It feels like there’s a lack of consistency and a clear unwillingness to serve unless it’s convenient for them.

It’s unfortunate, because when other staff are working, the experience is much better. These two individuals, however, have made it difficult to return. A restaurant’s success depends on its staff, and unprofessionalism like this affects both the reputation and the experience of...

well for my opionion is kind of discriminatory , people buying the special the just get way more less rice or gallo pinto just because are buying the special , if you are buying food within a time frame to take advantage for the value foood there is no especial if they take food from the portion , fritanga is a well know for abundand food at a fair price but it seems they forgot about the beauty of nicaraguan culture .

para mi opinion es algo discriminatorio para las persona que compran el especial , ya que reciben un pocion mucho mas reducida de aroz o gallo pinto , si uno esta en un horario para tomar ventaja del especial , ya no es especial si le quitan comida , las fritangas son conocida por ser abundante a un precio justo , a esta fritanga olvido el concepto de la bella cultura...

some people think that just because you name a place with a recognized Nicaraguan name you are automatically Nicaraguan, WRONG! poor quality carne asada, meat felt old and almost rancid to the taste, flavorless plastic feeling side salad, girls serving food were not Nicas, did not even know what CAJETA was when I asked for one, had to show her what it was. probably place is not owned by a Nica, more like a cuban cafeteria than a Nica fritanga by now, get 2 stars because of the pretty Nica decor which they manage to ruin too by playing cuban reggeton as ambience music at a Nicaraguan decorated...