Taco Bell — Restaurant in Palmetto Bay

Tonight I asked a family member to pick up a couple of Deluxe Cravings Boxes for dinner on their way over to my house. The items were dumped into a bag and when asked for Fire sauce, they reluctantly dropped some into the bag. The combo should have consisted of a medium drink, a Chalupa Supreme Steak, a "Beefy" 5 layer burrito, a Nacho Cheese Doritos Locos Tacos, and Chips and Nacho Cheese Sauce. What we got was a medium drink, Chips and Cheese Sauce, A tiny tightly wrapped mostly bean burrito (I actually had to look for the beef and finally found a little), a soggy (also lacking in beef - see the picture) Nacho Cheese Doritos Locos Taco, and NO CHALUPA OF ANY KIND (steak or otherwise)!!!! The components we ended up with were the same for both combos. A complete RIPP OFF!! There conveniently was also no receipt in the bag either. We did not go back for the missing items because the location over 6 miles away. We did however try to call the store and they are not answering the phone. I assume they are serving up the same lacking and missing items to others and don't want to bother with the complaints! It was an expensive for a bag full of nothing. The manager should...

Horrible experience with management!!!! Never been a complainer of food since I use to work in Taco Bell when I was young however possibly the worst interaction with a shift manager at the time. Ordered chicken instead of beef and the gentleman literally gave me two small pieces of chicken, my Gordita crunch was literally lettuce, cheese and two very small pieces of chicken. I kindly went back through drive thru and showed the cashier , he shrugged his shoulders and told me that’s what they give. When I proceeded to speak to the manager or shift leader Mr. Yan Carlos Milan came to speak to me and rudely said that’s all we give. I asked for my refund and he nonchalantly said no problem and was rude about giving me the store number. He came back and then said this is what we give and if you don’t like it call corporate. Which I will be doing. As long as you have a leader who treats customer that type of way this store will continue to decline sales. Leaders should be an example. Fast food or not I was a paying customer. Wish I would of took a picture of the food so you can all get a good laugh at what they consider a chicken...

There is always something wrong with this location. They’re out of this item, or out of that item. I have even spoken to a manager before who advised me they were trying to change the store response. Obviously to no avail. Tonight, I arrived before they closed at 1am. I sat in the drive thru and waited. Another car came up behind me, but still no one acknowledged me. I decided to drive up to the window and it looked like no one was there, but their hours clearly showed they were open until 1am. I called their phones number because no one came to the wind low, but no one answered. Finally someone came to the window and told me they do not have any employees , so they were closed. I can understand this during this time, but then they should change their hours. And if this is the case, they should have someone advise the customers who arrive before the stated closing time, that they were closed early. Customer service is key to...