Chipotle Mexican Grill — Restaurant in Palo Alto

This chipotle makes no effort to prevent orders from being stolen. They just leave all the orders out on the delivery shelf where anyone can walk in and steal with no questions asked. I’m a delivery driver and had to drive 2 cities over to pick up an order from this chipotle, and when I got here they told me it has already been picked up. The customer said they didn’t receive the order which means the order was stolen. This almost only happens at chipotle because they are one of the only restaurants that leave orders unattended where thieves can easily steal them. I’ve had this happen to me at 4 different chipotle locations and each one has worked with me to remake the order, as they get paid twice for the order, even though it’s their fault it was stolen in the first place. The employee at this location kept telling me they can only remake it if it gets resent through there system, which no other chipotle location requires. Whenever orders are stolen, the popular delivery app I use sends an email to the store, which has a receipt for the 2nd payment as well as the order details so they can remake it. The employees refused to remake the order, or even check the email, because they “can only remake the order if it’s sent through their system”. Like I said before chipotle is one of the only restaurants I have to deal with stolen orders, and every other location works with me to remake them. Not this one. I felt like the employees thought I was lying to them and wanted to get free food, and that’s why they refused to make it. I could be wrong but that’s just how they made me feel. My app doesn’t compensate me for my time, fuel, and vehicle wear that I spent going to this location. I just wasted 30 minutes of my time and received no compensation. Thanks chipotle for making it easy for people to steal food, and not wanting to work with me to get the...

Absolutely terrible experience at this Chipotle.

I came in today specifically for the free guacamole offer. I ordered a veggie bowl and a tortilla on the side in person, not realizing the guac deal only applied to online orders. When I offered to just place the same order on the app and take the bowl they had already made, the older woman at the counter flat-out refused. She gave no real reason, just said something vague about too many online orders or that since I ordered in person, I had to pay in person. It made no sense and felt like she just didn’t want to deal with me.

I left without arguing, but when I got back home, I realized they forgot the tortilla I asked for. I walked all the way back to let them know, and instead of apologizing or fixing it politely, that same woman started arguing with me again telling me I never ordered a tortilla, even though she wasn’t the one who made my food!

And this isn’t the first time. The last time I went to this location, they forgot the tortilla too. I caught it before leaving that time, but now it’s clear this place constantly messes up orders and worse, treats customers like we’re the problem.

The woman working the counter was rude, dismissive, and had a terrible attitude both times. I’m honestly disgusted by how I was treated. Is this really the level of service Chipotle thinks is acceptable?

They also usually don't give enough food compared to other locations. Only eat here if you want to leave hungry.

The customer service at this location is beyond pathetic. Avoid this place unless you want to be ignored, argued with, or sent home with a...

Andre loves to rush customers and embarrass them. Today I give this location a second try and Andre orellana was extremely rude. He is a manger and he talks to his staff like it’s a sweat shop. My card did. It go through and he pressured me to wait on the person behind. Andre is in appropriate and I refuse to spend my money at this location. I warned Him that I would be posting a negative review about my experience. As a manger he did not try remedy or apologize for embarking me or rushing me. She said please write a review. When I came to this page I saw the low reviews other wrote and it’s obvious he isn’t concern with the customers needs

Very unhappy with the service provided today by Maria. She was most rude, we asked if she can use more bean juice and light beans, she said she can’t do that but they do it at every other Chipotle. Rushed through my order when I made it clear exactly what I wanted. When I am a customer, I am not just paying for the food hut also the service and we should be treated fair like everyone else, not like we’re in an assembly line. There’s no appreciation for these jobs especially when The Chipotle by Stanford mall only so only orders and customer service is turning in the...