LuLu's Town & Country Village — Restaurant in Palo Alto

Alright, listen up! I am fuming! The staff at this place is so surly, making me think twice before ever setting foot in there again! I've never wanted to leave a review until tonight, but the folks working there were downright vulgar and unpleasant. One server dared to be openly rude when I asked for a refill. Are you kidding me? Another one dismissed me like I was nothing when I inquired about the ingredients in a dish. This management problem could be fixed in no time if they knew what they were doing! The service was atrocious! It's rude and utterly unhelpful. I bought a carnitas burrito, and let me tell you, the meat was fatty and bland. Disgusting! The small nachos with carnitas? Gross. I took one look and said it looked like vomit. Spot on, kiddo! I will NEVER be going back. What a complete waste of money! And the food? Don't get me started on the food. This is terrible Mexican food, and it's grossly overpriced for the location. I've had the mini-super burrito twice, thinking maybe the first time was a fluke. Nope, both times, it was awful! The salsas are unbearably spicy and taste stale. I HATE spicy food, and this was just over the top. So, here it is: avoid this place like the plague unless you enjoy being treated like garbage and eating...

This is the Best, freshest Mexican food I've eaten in Palo Alto, Peninsula and South Bay. Definitely underrated! I've been to many restaurants and Lulu's is by far the best. After eating this you can feel your body energized with excellent nutrition. I can't believe how many people give poor reviews that have absolutely nothing to do with the quality of food nor the customer service. I been to this place about a dozen times and every time I visit, Always consistent, fresh and delicious. Erica and the crew are always welcoming and friendly. I worked in the restaurant industry for 25+ years and the service is always impeccable. 👌 I came in today to buy food for my family whom my sister is at Stanford ICU and Erica was truly compassionate about my sister's well being. I wish there was more people like Erica who love what they do and show care for others in the world. I want to express my gratitude to all of the team and Erica for showing love to my family and delivering the quality of food they produce to keep us healthy. I'll be forever customer for now on! Thank you Lulu's for hiring a wonderful friendly staff. They treat you like family and that's the kind of family/business I rather give my money to. Once again Thank you from heart to yours!...

The food here is good. For Palo Alto, the food is reasonably priced but for any other taqueria probably not. Also, they got my order wrong today. I ordered one bean and cheese burrito, and one al pastor street taco. What I got was one burrito with beans, al pastor, and pico -- no cheese(?). I'm not really sure how they came up with this creation when none of the substitutions were asked of me. I didn't want to waste food, and I didn't have the time to ask for them to make it again but it was a disappointing experience. Although, the food was good. Also, you are probably better taking this food to go as the birds outside the restaurant are ravenous. My burrito fell apart from the bottom and all the filling fell to my aluminum foil. So I went inside to grab a fork and when I came back out, there was a bird standing on top of my burrito so I threw the rest away. Gross. Definitely not the restaurants fault, but not something I would want to encounter again. I will take my food else where. All and all, I would visit here again, but I would make sure they have my exact order and ask them to repeat it, and I would...