Panda Express — Restaurant in Palo Alto

We went to pickup food around 8:45pm and they had already stopped cooking 45 minutes ago. I asked them why and they said we just don't.

They should publish on their website that only left overs i.e. few items 3-4 if you are lucky will be served in the last hour and a half. Chef was willing to cook but this girl in the front taking orders didn't wanted him to do anything.

Also, when the chef finally agreed to cook just chowmein..another customer came and wanted the same so it ended being less for my order. Chef wanted to cook more to make up but the same front customer service girl said...No..let me adjust two orders into three. I was charge full price for both of mine.

Couldn't get anything else...

Honestly, I get happy with bottom end service considering its reasonable and make sense.

I understand this is a franchise but company should definitely look into this because it will really bring the original company reputation down if not already.

I do want to give negative 1000 but yelp is too nice and does not offer that option.

I love Panda express and will continue to eat but NEVER at this location in this and all future lifes.

People should avoid this 2 star rating location.

Sad..and I hope they change their staff and make the Panda Express Name...

I have been to Panda Express a couple times in the past. But it was the first time I've been to this one in Palo Alto. I was dropped off by a friend running errands to hang loose for a hour or so. So, I thought I would give Panda a try again. Hmmm interesting I picked to three item lunch. The Hispanic lady that serve me cautiously scoop the items into the box and I noticed she start to scoop part of it back into the tray. Ok, let us see when I paid for it and got it. It felt incredibly light, almost like it was empty. When I opened the box it was half empty. Okay, she's trying to make money for owner. Nope, within a few minutes a large Hispanic group came in and as she filled their boxes she can barely close it, it was so full. I am Asian American and I guess, we are not welcome it this establishment. I have encountered this in the past on rare occasions, quite rare. The management of this Panda Express may be in need if closer scrutiny by the owners. It would be hard to believe the owners would approve of this. Also, upon paying, they didn't even give me my change, it was less than 20 cents, but the cashier just handed me the receipt. The food was meh, pretty marginal, I would be hard press to go to another...

Most people probably already know panda express, so not sure what to say.. the food is Chinese fast food. Very salty and oily, but that's what makes it good. Panda express claims not to use any MSG, but I believe they use some variation because the food tasted is very enhanced and you're usually thirsty after eating. Why do I give them 4 stars then? Because I already knew all these things and came with those expectations. I know it's not healthy food, so I limit myself to once or twice a month. It's a good fast food option so that you're not only eating burgers. It's also pretty cheap, since the plate with 2 entrees cost $7.50 and you can get a 3rd entree free if you complete an online survey with your ticket (so don't throw it away and after your first purchase, you'll just have a free side entree each time). That's plenty of food for me to eat lunch and leftovers dinner, So technically I'm spending less than $4/meal:) The system is easy to understand, you chose bowl or plate and then rice/noodle/steamed veggies and 1~3 entrees. The price will depend on the size you chose and there is an extra charge for...