Dunkin' — Restaurant in Panama City

Even with only two people working who are both new, and with the drive-thru business a constant busy flow, these girls were amazing! They were prompt, courteous, personable, and professional...even when faced with a truckload of unreasonable, rude, and disrespectful people. It's one thing to feel like your order isn't correct and is 100% okay to say something and get it corrected. However, to refuse to move your vehicle forward from the window so that the line backing up behind you can be served in a timely manner while the employees are doing their best to correct any errors on your order and make you happy, and then stomping into the store to yell in a disrespectful, condescending, and aggressive tone to the employees, causing a huge scene over something simple is absolutely uncalled for and disgusting behavior. Especially when doing this in front of your children and setting that type of example of how to act. I have worked in customer service jobs of every variety and I've also been an unhappy customer, so I have been on both sides. Is it frustrating when your order isn't correct? It certainly is. But is that any reason to be nasty, aggressive and treat the employees like they are beneath you somehow? Absolutely not! I mean will it get you the outcome that you're looking for? Will it fix anything or change anything? Not a chance. These girls stayed calm and polite trying to understand what exactly the issue was so that they could try to correct it. I was witness to the entire episode while standing at the counter inside the store from the start of them placing their order through the drive-through speaker all the way to when they took off out of the parking lot. And it was obvious to me that there was not going to be any pleasing these people, no matter what. I was getting up from my seat to go step in and say something to this woman about her behavior and the way she went about everything when she stormed out the door. So I walked straight to the counter and the girls asked me what was wrong and what I needed obviously thinking that there was another problem. But I simply told them that I didn't have any issues that I just felt that I needed to come over and apologize to them for the behavior this woman that I don't even know. I told them that I was sorry that they had to deal with that whole scene, and that she was way out of line and it was uncalled for. And then even though I had already tipped the girls when I made my order and they were making my coffee, I put a few more dollars in their tip cup because I was so appalled at what they had just been put through. They were so professional, and courteous, and giving amazing customer service that they actually apologized to me for having to witness it. 😳 I have been going to this Dunkin Donuts for years now, and I have seen many employees come and go. But I honestly have to say these two young women impressed me more than anyone over the years in the way they handled that situation. They should be acknowledged for what they did and appreciated for what they're doing. What does it cost anyone to just be kind? Nothing. There's enough ugly, rude, aggressive, hateful etc behavior in this world today. Just be kind to people. It's the little things that can actually make a huge difference. I will definitely be visiting this Dunkin Donuts a lot more frequently. Great...

I really wish this wasn’t a one-star review, but unfortunately, that’s exactly the kind of service we received today. From the moment we pulled up to place our order, things started going downhill. When we arrived at the window to pay, the employee who opened it looked visibly ill—she grabbed the top of her shirt to cough into it and appeared like she was about to throw up. Despite this, she continued handling orders and handed our payment back while still coughing.

After being told to pull forward, the food that was brought out was clearly not the $26 worth we had paid for. I went inside and laid everything out on the counter, explaining what was wrong to a young man working there. While I was doing that, the same sick woman walked by again, coughing and throwing her hands in the air, saying something like, “I guess they got avocado toast and other stuff.”

The young man took the incorrect order to a woman in a black shirt—presumably the manager—who confirmed someone got the wrong bag. She then said, “If they come back, give them this,” even though I had already unpacked the food on the counter. Eventually, they remade the order correctly. While I appreciate that they fixed the mistake, the overall experience was awful. The disorganization, lack of professionalism, and especially the visibly sick employee handling food and money, make me seriously concerned about the health and safety of anyone visiting this...

⭐️⭐️⭐️⭐️⭐️ Tory, Owen, and the 23rd Street Dunkin’ Baskin Shift T Team Made My 4th of July Unforgettable!

I just have to give a huge shoutout to Tory, Owen, and the entire Shift T crew at the 23rd Street Dunkin’ Baskin Robbins. On a day when most folks are just counting down the hours to fireworks and BBQ, this team showed up ready to serve, smile, and shine.

Tory greeted me with warmth and energy that instantly lifted my mood. She’s a natural—friendly, focused, and made sure my order was exactly right. Owen was on point, knocking out drinks and scoops like a pro, and still found time to throw in some good vibes and a quick joke. It wasn’t just service—it was hospitality.

The store was spotless, the line moved fast, and everyone on Shift T worked like a true team—no stress, no attitude, just solid work ethic and pride in what they do. It’s rare to see that kind of synergy, especially on a holiday. You could tell they genuinely cared about doing a good job and making sure customers left happy.

To Tory, Owen, and everyone on duty: thank you for making my 4th of July special. You didn’t just hand me coffee and ice cream—you handed me a reminder that good people, good leadership, and good vibes still exist. Dunkin’ is lucky to have you. I’ll be back, and I’ll be bringing...