Jack in the Box — Restaurant in Pantego

Today (5.28.21 @06:20) there was an employee inside the location sound asleep instead of actually working! She was sleeping when I arrived, throughout placing the order, the cooking wait time and delivery. Never budged. No idea who she was, but I find it incredibly rude of her to sleep on the job, while others are scrambling to take, create and deliver orders for multiple customers.

Been going to this location for years! As a family of four adults, we visit multiple times a week on average. In all those years, I cannot remember a single time when they ever got the orders wrong. Granted we are such regulars, when I order breakfasts, the girl in the window, Cameron, is so precise, she knows we never want straws or plastic ware, hate the syrup for hotcakes but love ketchup for hashbrowns and she packs the bag to perfection every time without me having to ask last few years. I GIVE HER 5 STARS!

The rest of the staff is usually friendly and polite as well. Never had a rude server, which is RARE in the fast food world after so many years. All during the covid shutdown, the people were even nicer than before. In the beginning I asked about masks because no one was wearing them, and discovered Jack in the Box was not requiring them in the beginning. Though it took a while for the company to get masks out to the locations, once they had them employees wore them properly on each visit.

Lately the roof has been leaking like a seive and the ceiling is coming down inside. All the unusual amounts of rain this month has made for dangerously slick floors. This has kept inside access shut down for customer safety, which means sometimes the line is long for service at the drive through. Staff has the added trouble of running orders out to cars which increases their load and customer wait times. I often hear employees still taking orders over headsets AS they are at the car window delivering my order.

If any companies locally are looking to poach great employees from a competitor who is falling apart, I suggest poaching the cook and waitstaff... well, except for the sleepyhead from...

This location is usually great in customer service but lately the afternoon staff is lacking in proper customer service skills and manners. Today I went to grab a chicken strip meal, tacos and drinks and was treated poorly by the drive thru person. Just like in a previous review I was treated the same way as she was treated. The gentleman was impatient and extremely rude when counting my money. He kept holding out his hand motioning for the money. When he gave me back change he held his hand out. I thought I had given him incorrect change. I felt that I was inconveniencing him by doing his job. Never had a interaction such as this. No verbal communication. He was on his phone. No greeting nor a thank you was given. Just uncalled for behavior. If someone is unhappy with the profession they have chosen they need to find a better endeavor elsewhere. I know fast food is not a glamorous life nor are the customers nice at times but this was totally uncalled for. No excuse for rudeness from the employees. This is not the first time and I doubt there will be a last time.

Order was incorrect and tacos were so greasy they were inedible. Grease was dripping through the bag getting in my car seats.

Went back to return the items then I ended up walking in on complete chaos from the kitchen staff and the lead team leader.

The team leader had fresh food made for me but another employee gave away my food to someone else in the drive in thru. I waited an additional 15 minutes to receive my food. The staff kept leaving out food items.

Basically had to throw away food that was yet inedible. No one likes to waste money on food.

Other than that the folks in the morning are wonderful. I’ll stick with visiting during the morning time.

Contacted corporate. Never heard...

Ah, let me regale you with the sublime experience that was my recent gastronomic adventure at Jack in the Box – the epitome of culinary innovation. I had the sheer pleasure of indulging in their avant-garde chicken sandwich, a true masterpiece that redefines the very essence of the genre.

The chicken sandwich, a delicate interplay of crispy breading and elusive poultry, was a poetic ode to the art of minimalism. Who needs an overwhelming abundance of meat when you can have a delicate whisper of chicken ensconced in a fortress of golden-brown breading? It's a bold move, really, challenging the conventional notion that a sandwich should actually contain substantial filling.

The breading, oh the breading! It was a culinary marvel that eclipsed the mundane expectations of a balanced sandwich. The ratio of breading to meat was so impeccably skewed that every bite felt like a clandestine dance of crunch and air, leaving me yearning for more of that tantalizing void where meat should have been.

And let's not forget the ingenious approach to condiments – a mere suggestion of mayo and a hint of lettuce. A stroke of brilliance, really, allowing the crispy symphony of breading to take center stage without the distracting accompaniment of flavor. It's a bold choice that elevates simplicity to an art form.

In conclusion, Jack in the Box has redefined the chicken sandwich game. This is not your ordinary poultry-laden fare; it's a culinary voyage into the realm of breading-centric euphoria. If you're tired of the mundane and crave a sandwich that challenges the very essence of sandwichness, Jack in the Box is your gastronomic haven. Kudos to their culinary avant-garde, for it takes a bold visionary to redefine the chicken sandwich landscape in such a...