Twisted Vine — Restaurant in Papillion

I have never left reviews for businesses other than to celebrate them, but months have gone by since an incident at Twisted Vine and I still think about it, so thought I'd share. My mother was visiting from Arizona and I couldn't wait to show her Twisted Vine and downtown Papillion. We stopped in early (around 5 or 6pm) before grabbing dinner at Grace Pizzeria. I had my daughter (asleep in her car seat) with me, and it was one of the first times we had gotten out of the house and gone out to eat (she was about 5 months old). I also had my husband and mother-in-law with me. We planned to have one drink and head to dinner. The bar isn't loud, and it was early, and since my daughter was snoozing, I thought we could get away with one quick drink. Had there been an issue with my sleeping baby being with us, I figured someone would say something nicely when walked in, or when we sat down, or when we ordered our drinks. Which would have been totally fine, had they been kind about it. But no. Everything seemed great. I wanted to show off the place I really enjoyed coming to previously, and kept telling my mom, "Isn't this so cute?" We cheerfully ordered our drinks and we would have been ready to pay within about 15 minutes of arriving, so we could head to dinner. However, less than 5 minutes after we were served our drinks, a worker (it seemed to be the manager?) came to our table and said we had to leave because no kids were allowed in an extremely judgmental tone. We laughed truly thinking she was joking with us, and then realized she was serious. My baby was asleep, not running around or making any noise at all. I would have understood if she showed any kindness or apology for not telling us sooner. No smile, no offer to comp our drinks we just received and couldn't finish, no customer service AT ALL. We just said "Okay," took one last sip of our drinks, and left. No argument, no pushback. We aren't the type to cause a scene and we took it on the chin. But we walked out in disbelief because of the way it was handled - the way we were treated. As a struggling new mom, I felt so ashamed and embarrassed, and haven't been back since. It was an awful experience that shouldn't have been. We would have been happy to leave had there been even an ounce of kindness in asking us to go. Instead, it felt like we (the happy, paying customers) had broken some rule we didn't know about and were banished from the bar. We all felt deflated and shocked by the treatment and it left a bad taste in our mouths the rest of our night. I had been several times before this incident, but I certainly won't be...

HOLY MOLY!!! I have to write a update on my visit... So the two times I went in before they didn’t have anything for me to drink since I can’t drink beer or wine 😢& they replied to my comment earlier as you can read down below. Thought why not try it again... It was so much better they fixed me a yummy fruity drink ❤️❤️ and hold your seats... they now have a AWESOME kiosk in there where you can order from the restaurant down there around them. Here’s the best thing....the restaurant will bring it to you at Twisted Vines... I KNOW AWESOME RIGHT... I have had the pleasure of doing this a couple of times & love it. Set out side with my fruity drink & have my food brought to me... Life is GREAT... So with these amazing improvements from my 2 visit before from a 3 star I have moved my rating up to a 5 ⭐️... WAY TO GO... can’t wait until my...

The Twisted Vine is one of my favorite spots in the Omaha metro area and easily the best place in Papillion! The craft beer/cocktail selection is AMAZING, the staff treat you like family, and the atmosphere can provide whatever you need--a quiet spot to chat with old friends, live acoustic guitar, or crazy loud music bingo singing with your friends at the top of your lungs. Just choose the nights to meet your needs. I love the variety of seating options, but the patio provides a little bit of heaven on Earth, even into the colder months with the cozy fire pits. The interior embraces the beauty of a richly historic building, but the restrooms are modern and always clean. No food prepared on site, but food trucks are often available or you can bring in your own. Love, love,...