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United States Arizona Paradise ValleyStarbucks

Starbucks

9290 East Vía de Ventura, Scottsdale, AZ 85258

3.6(112)$$$$

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Phone

(480) 340-9921

Website

starbucks.com

Open hoursSee all hours

Sat5 AM - 8 PMClosed

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Posts

Lauren D.Lauren D.

I typically stop at this Starbucks a couple times a week because it is on my way to work. Today I ordered a grande nitro sweet cream cold brew and they gave me a 1/2 full cup. I asked for it to be remade and they handed me a new drink that seemed to be fuller, however reality struck after it sat for approximately 4 minutes (see picture). I called and spoke to the supervisor as the manager wasn’t in. She claimed there was issues with the machine. I asked why they would serve it then and she was silent. I asked for a refund and she told me I would have to come in. She was not sympathetic or apologetic at all. I’ll choose another Starbucks to stop at in the morning.

Amber NicoleAmber Nicole

I come to this starbucks almost every morning since it is right next to my office building. Today I had ordered a venti matcha chai latte and not only was the chai completely forgotten, the matcha was not sifted completely so there are huge chunks of matcha on my drink. I’m just disappointed because I was looking forward to my drink and it was just all sorts of messed up. Cannot get a remake because I am working too, so just unfortunate.

MirabelleMirabelle

This is the worst Starbucks I’ve ever been to. The customer service is terrible, the employees were on their phones and they were completely uninterested in their job. I ordered a Frappuccino, but the employee was too tired to make it. So I ordered a different one and they ended up giving me a latte. When I sent back that latte, I got a Frappuccino but it literally looked like a slushy.

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Featured dishes

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Iced Vanilla Protein Latte

Protein-Packed. Vanilla Rich. With 29g of protein per grande, this handcrafted Iced Latte blends bold, signature espresso with Protein-boosted Milk and sweet vanilla flavor for a smooth, delicious beverage.

Iced Protein Matcha

Protein-Packed. Matcha Mood. With 36g of protein per grande, this smooth iced green tea latte blends our unsweetened matcha with Protein-boosted Milk and classic syrup for a vibrant, sweet flavor.

Vanilla Protein Latte

Protein-Packed. Vanilla Rich. With 27g of protein per grande, this handcrafted Latte blends bold, signature espresso with steamed Protein-boosted Milk and sweet vanilla flavor for a smooth, delicious beverage.

Protein Matcha

Protein-Packed. Matcha Mood. With 28g of protein per grande, this smooth green tea latte blends our unsweetened matcha with steamed Protein-boosted Milk and classic syrup for a vibrant, sweet flavor.

Iced Sugar-Free Vanilla Protein Latte

Protein-Packed. All the Vanilla. No Added Sugar. With 29g of protein per grande, this handcrafted Iced Latte blends bold, signature espresso with Protein-boosted Milk and sugar-free vanilla syrup for a smooth, delicious flavor with less sugar than our Iced Vanilla Protein Latte.

Reviews of Starbucks

3.6

(112)

1.0

This is my favorite Starbucks to go to with my coworkers for a mid-day pick me up but OH MY GOODNESS THIS EMPLOYEE SUCKED!

Whoever was working the window at 1pm on 09/12 at this location needs a ATTITUDE adjustment. She was so rude! I couldn't believe it!

We pulled up to the window she gave us our drinks and did not say a word. I sat there because I also got a cake pop. When she realized we were just sitting there, she just came to the window and starred at. Felt like I was expected to be a mind reader. I finally told her "Oh I am just waiting for my cake pop". No words again and just walked away. She came back to the window and said they didn't have any then JUST TURNED AWAY! We sat there again in our car and she came back.... no words. I asked for two straws and if I could get a refund. NO WORDS AGAIN and turns away. She came back to the window with the scanner thing and just held it out the window. I said "thank you" and she literally JUST TURNED AWAY WITH NO WORDS AGAIN!

This girl needs some happy juice in her life because that attitude...

2.0

Worst customer service! The first time I went, no one greeted us, they acted annoyed at their job and us. I was going to write a review but I gave them grace and figured maybe they were just having a bad day. Now fast forward to today. The same two girls are working, they do not greet us or the gentleman who came in behind us. They never smiled even once. The girl who made our iced drink gave it to us warm with the lid not secured and when it spilled at the counter I asked for help and she wordlessly handed me napkins to clean it up myself and then wouldnt take the soiled napkins, she instead told me to throw them away myself! This is on 4/11/24 @3pm so there is no confusion as to who is working this day. I hope corporate reads this and does some retraining. This is a customer service based job. This should be unacceptable to Starbucks standards. **I have never ever had an experience like this at any other Starbucks. I have always loved how wonderful their products and...

1.0

I went through the drive through this morning and ordered a venti peppermint mocha, paid for my order and sat and waited for about 5 min, I seen 1 barista set my coffee down , then proceeded to continue on with other orders, I finally had to honk to get the drive thru baristas attention and he said what do you need? I asked for my coffee and he said "we are taking our time today so just wait" I told him but I already paid and I've been waiting while you are making the car behind mines orders, and he stated "it's okay you can wait" as the barista who made my coffee heard that she said " her coffee has been right here" he didn't care just proceeded to be rude , told him I was gonna call corporate and he said "I don't care go ahead" ...just ruined my whole morning, I work in Healthcare and went to get a coffee so I could have better day than yesterday and I couldn't have been more...

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