Dunkin' — Restaurant in Parma Heights

I’m sorry I am never the type of person who gets upset about these type of things. I worked at arbys for 5 years as a shift manager. I understand you get busy i understand it’s overwhelming but you still can not talk to people the way this man talk to me at the speaker. He was a taller man he was on window on Saturday at 12ish around the time I went in. He said not even “hello” or “one moment please” I was told “give me a moment” okay understandable it was a busy time. I’m very patient I gave this man 7 minutes so he can take a “moment” i then asked “are you still here” his response was “I told you I need a moment” then I pull up to the window I added hash browns to my order with the points on the dunkin app when I put my coffee order in. Well I did not receive it. Then man asked me what I’m waiting for I tell him my hash browns he’s like well you didn’t order them. I said okay but then can I receive my points back if I’m not getting them walks away for a second comes back “ya i don’t know guess you’ll have to call” I just sped of at this moment. I don’t come to dunkin to be talk to how every the please to talk to their customers. Honestly it’s very disappointing seeing this as a fast...

Absolutely disgusted with this Dunkin!!! I went on my lunch break today at 11:45 through the drive thru just to get a Large hot Green Tea. Keep in mind I only get a half hour lunch break... Needless to say I sat in that drive thru for 20 mins til someone finally took my order! There was only 2 cars ahead of me, so it's not like it was super long. I made it up to the window to pay, and to my surprise there was atleast 10 people on the floor working, so there is ABSOLUTELY NO REASON at all why I should have waited for 20 mins to get my order taken and another 5 minutes to get my Hot Tea! I could see if they were short staffed, but the fact that there were PLENTY of people on the floor working makes this UNACCEPTABLE! I wasted my ENTIRE 30 min lunch break waiting in this drive thru just to get a cup of Hot Tea!!! Management should be ASHAMED of themselves!!! I will be contacting the district manager about this...

Crew at this location including the manager is beyond rude. Myself and my coworkers are located right across the street and put in an order almost everyday, very loyal customers. My co worker went to order for us yesterday morning and was screamed at by whom ever was running the window and told her she isn’t allowed to come through the drivethru anymore and when my manager reached out and asked to speak with there manager she was very unprofessional and rude providing no apology or alternative to make both parties happy. Very disappointed in the over all service we continue to receive. My manager went as far as calling the Consumer care number and spoke to someone and was hung up on twice after explaining the problem. We all will no longer be...