Dunkin' — Restaurant in Parsippany-Troy Hills

Totally incompetent staff and management. I ordered a large hot coffee today and as I was getting into my car the lid came off and the entire hit coffee spilled onto my lap and car seat! When I told the manager that the staff had not put the lid on properly and as a result my led was burned from the hot coffee , instead of apologizing the manager tried to intimidate me and acted like he wanted to get into a physical altercation!! I asked for the business owner name and was told the business has no owner!

The managers name is Luis and he was totally confrontational , unprofessional, and should be fired immediately!!

I do hope the owner reads this review and does something about this...

If only i could give Zero stars i would also hire employees that can under stand English. I order sausage egg and cheese croissant and they gave me the wrong order! i went to the clerk and told her that this is not my order and she reply that this is my order which is not! i'm a regular in that store and i always order the same thing. Next she said i paid my order with a card in which i didn't, i paid in cash like less then 2 minutes ago. After the dispute they gave me a new sandwich and said this is the sausage egg and cheese croissant but, when i open the wrap its an egg sandwich and this time its not a croissant bread its a English muffin. Worst and stupid experience i ever...

Sat in drive-through for what seemed like forever. They took one car at a time I'm not sure if understaffed or just slow. Most likely not enough staff but it was ridiculous. Then the coffee I got was terrible even though I told them exactly how I wanted it because I worked dunkin for years so I know exactly numbers of everything to put in and I'm not sure if it was just weak dark roast or regular iced coffee that was supposed to be dark roast but tasted like just sugar and mocha no coffee. Do better dunkin and hire more people and pay them enough to do their job well. This was at the marshalls creek store. I just wish they'd be a bit quicker with their...